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Accreditation
We Are Accredited!
BC Children’s Hospital, including Sunny Hill Health Centre for Children, are Accredited with Exemplary standing by Accreditation Canada. This is the highest level of accreditation granted to a healthcare organization following an assessment of the quality of its services in the context of nationally accepted standards.
BC Children’s Hospital is dedicated to improving quality healthcare through Accreditation Canada’s Qmentum program. The accreditation process is an ongoing continuous quality improvement cycle culminating with a multi-day surveyor visit approximately every Four years. Our most recent survey took place in June 2012. We were assessed against national standards comprising of almost 1,500 applicable criteria and met all the required operational practices.
We are committed to ensuring the safety of all our patients and their families, visitors, physicians, and staff. Through this process we demonstrate our commitment to patient safety and delivering continuous quality health care services.
AV Equipment
Many rooms come equipped with AV equipment such as a projector and a screen. Please check the Room Description Document for each agency (if available). If in doubt, be safe and bring your own.
Be aware that not all rooms come with a computer or network access. As with the AV equipment, if you require a computer and you are not sure the room has one, bring your own. To be safe, always bring what you need on a flash drive in case the room has no network access.
If you need to book AV equipment, including a laptop, contact the appropriate department within your Agency.
Room descriptions and booking restrictions are stated below.
Rooms which are booked online - currently include:
Child & Family Research Institute: Chieng Seminar Room (room 2108, seats 50), the Chan Centre for Family Health Education and Chieng Family Atrium (auditorium and atrium, seats 205);
Policy 1.10: Use of the CFRI Education and Meeting Rooms; Rental Fees May Apply
Children's Ambulatory Care Building: K0-155 (seats 40), K0-157 (seats 30), K3-134 (seats 13), K3-136 (seats 11), K4-131 (seats 12), K4-138 (seats 12)
Mental Health Building: P4-312 (seats 20), P3-306 (seats 18) Tele Mental Health Videoconferencing
Shaughnessy: A312 (seats 10-16), A325 Computer Lab (seats 9), A423 (Nursing Lab), C203 (seats 6), C311 Computer Lab (seats 10), D203 (seats 22), D204 (seats 18), D210 (seats 32 ), D306 (seats 40), E204 ( seats 15), E404 (seats 18), A200B Shaughnessy Auditorium (seats 100+), S204 (seats 10), S234 (seats 12)
Shaughnessy D308: (seats 78 tiered fixed seats) booked through the UBC Resource Scheduler, http://facilities.med.ubc.ca/room-booking/
Clinical Skills and Simulation Centre: E612, E614, E615, E616, E617, E618, E619, E620, E621, E623, E625, E626, E627 booked through UBC Resource Scheduler, http://facilities.med.ubc.ca/room-booking/
BCW: BCW Boardroom IU44, IU27A, IU27B, 2N35/37 (seats 26), 2Rll (seats 10), 2J38 (seats 40), 2J41 (seats 15)
BCCH: 3D3 (seats 14)
BCCH: 3D16 (seats 30 - VC, 42 - Non VC), booked through the UBC Resource Scheduler, http://facilities.med.ubc.ca/room-booking/
Room descriptions - room capacity, furnishings, and equipment
Booking Restrictions / Rules
Classroom and meeting room booking guidelines
You may book any of the above rooms up to 6 months in advance for a single booking, or up to 12 months in advance for recurring bookings except for D306
To book audio/visual equipment, please call 604-875-2312 (Room E420)
The user is responsible for the pick up and return of borrowed equipment
All bookings are on first-come, first-serve
Any conflicts must be resolved between the individuals with competing needs
Please do not remove tables or chairs from the room and return the room back to its original state after you are finished.
Room descriptions - room capacity, furnishings, and equipment
Instructions - Click on one of the following for how to:
Check availability and book a room
Cancel a room booking
We'd like to keep track of the room descriptions and the equipment in each and are asking for your help. If you would like to share your knowledge of the meeting rooms in your area, please email podfeedback@phsa.ca.
Audio-visual and computer equipment must NOT be disconnected from carts or security cords. Please report any problems with equipment to Media Production and Services at 604-875-2312 or the number on the equipment instructions in the room so that repairs can be made. Repairs needed due to users disconnecting cords or moving carts or equipment will be charged to the users. Additional equipment can be booked through Media Production and Services.
If needed, you may request training to use audio-visual and computer equipment well in advance or meeting or class event (contact 604-875-2312). In-person support can be booked ahead for standard technician rates (Rates increase for after hours or weekends).
Do not disconnect network cables from computers. Instead of using a laptop, bring your presentation on an external device such as a USB/memory stick.
Turn off all AV equipment when finished as per the instructions in the room. Charges will be applied for projector bulbs left on, as this significantly shortens the bulb life.
Be aware that not all rooms come with a computer or network access. As with the AV equipment, if you require a computer and you are not sure the room has one, bring your own. To be safe, always bring what you need on a flash drive in case the room has no network access.
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BC Children’s Hospital Foundation
About BC Children's Hospital Foundation (www.BCCHF.ca)
Since 1982, BC Children's Hospital Foundation has worked with children, families, caregivers and hundreds of thousands of British Columbians to raise funds to support BC Children's Hospital, Sunny Hill Health Centre for Children and the Child & Family Research Institute. BC Children's Hospital Foundation also works with Sunny Hill's Board of Directors to manage the Sunny Hill Foundation for Children.
Through a wide range of fundraising events and opportunities, BC Children's Hospital Foundation is united with its donors by a single, simple passion - to improve the health and the lives of the young people who enter BC Children's Hospital every day.
Last year, BC Children's Hospital Foundation received donations from more than 150,000 people and had revenues of over $83 million.
About the Campaign for BC Children
BC Children's Hospital Foundation launched the Campaign for BC Children in April 2008. To date, the Foundation has received campaign donations from thousands of British Columbians in 270 BC communities. The community has contributed in excess of $150 million to date toward the $200-million campaign.
Priorities of the Campaign for BC Children include:
- Construction of a new hospital - including an Emergency Department, Diagnostics and Imaging, Pediatric Intensive Care Unit, Operating Rooms and patient rooms;
- The relocation of childhood development and rehabilitation services from Sunny Hill Health Centre in East Vancouver to the Oak Street home of BC Children's and;
- Child Health BC, a BC Children's Hospital initiative that is building pediatric care capacity throughout the province.
The Foundation's fundraising activities involve:
- Legacy giving
- Annual individual and corporate gifts
- Employee-corporate and community support
- Children's Miracle Network
- Special events
These activities are made possible by the combined efforts of our dedicated Board of Directors, staff, volunteers and donors.
BC Children's Hospital History
Key dates, events, and accomplishments for BC Children's Hospital:
1923 - The BC Women’s Institute establishes a fund for crippled children.
1928 - Vancouver’s Crippled Children’s Hospital on Hudson Street admits its first patient.
1933 - A new Crippled Children’s Hospital opens on West 59th Avenue.
1947 - Facility renamed Children’s Hospital to exemplify the growing awareness that children are not defined by their illnesses.
1964 - Children’s Hospital and the Health Centre for Children agree to develop a joint facility.
1977 - Ground is broken at 28th Avenue and Oak Street, the future site of the new Children’s Hospital.
1982 - The new BC Children’s Hospital opens to its first patients.
1985 - Children’s Variety Research Centre opens on the Oak Street site, testimony to the increasing importance placed on medical research.
1992 - BC Children’s Hospital receives initial government approval for expansion plans.
2002 - The Chieng Family Medical Day Unit opens in April, an example of excellence in family-centred care.
2003 - The Ambulatory Care building opens in March; its 55 clinics receive more than 95,000 patient visits a year.
2004 - BC Children’s Hospital, as the only tertiary care facility for children in B.C., receives 168,000 visits from patients annually.
2004 - BC Children’s Hospital establishes the Centre for International Child Health to coordinate and enhance BC Children’s Hospital activities on an international level. The Centre is designed to improve the health of children by providing training for leaders in health care for children, both in Canada and internationally. An inaugural partnership with the Children’s Hospital of Fudan University in Shanghai focuses on child cardiac services.
2005 - BC Children's Hospital reduced pediatric surgical wait lists by 20 per cent through innovations and improvements as well as by a new day-surgery partnership with Richmond Hospital.
2005 - Two inpatient units re-opened following a $6.9-million upgrade, the first substantial modernization since the hospital opened in 1982. The provincial government-funded modernization improved patient rooms, amenities for families and the working environment for staff on the neurosciences, cardiology, general surgery and specialty medicine inpatient units, within the limitations of the physical site.
2005 - Phase One of the Djavad Mowafaghian Wing was completed, which significantly improved the area used by oncology outpatients. The 5,000-square-metre renovation project was made possible largely through the generosity of developer Djavad Mowafaghian, who donated $6 million to the BC Children's Hospital Foundation.
2005 - A new province-wide network was established—a first for B.C.—to provide assessment and diagnosis for children with complex developmental behavioural conditions, such as Fetal Alcohol Spectrum Disorder (FASD). The $3.4 million provincial government-funded program leverages the specialized expertise of Sunny Hill Health Centre for Children, part of BC Children’s.
2006 - Healthy Buddies, an initiative of BC Children’s Hospital, expands into schools in various regions across the province. Healthy Buddies is a unique, child-centred health promotion program targeting attitudes and behaviours about body image, nutrition, and physical activity.
2006 - Centre for Healthy Weights: Shapedown BC, a new specialized centre at BC Children’s Hospital opens to help reduce obesity in children and adolescents. Shapedown will help hundreds of kids and their families learn new habits early and enjoy the best quality of life for many years to come.
2007 - A new $19-million Mental Health Building opens at the BC Children’s site to serve children and adolescents living with mental health challenges in British Columbia. They will have easy access to services such as emergency care, long-term psychiatric care, outreach, and an eating disorders program. The provincial government provided $13 million, and BC Children’s Hospital Foundation donors provided $6 million.
2007 - Overwaitea Food Group makes a $20-million pledge of support—the largest-ever donation to the BC Children's Hospital Foundation—for the Child Health BC network. Initiated at BC Children’s Hospital, Child Health BC is a network of medical professionals and agencies, including BC Children's, regional health authorities, and the provincial ministries of Health and Children and Family Development. This network will work to provide easier access to care, reduce travel for families, and enable greater efficiency and collaboration among professionals and agencies involved in child health throughout the province.
2007 - Child Health BC is providing up to $1.5 million to fund a pediatric ambulatory care unit at Nanaimo Regional General Hospital to house diagnostic and treatment clinics for children and youth.
2007 - A 10-bed inpatient unit at BC Children's Hospital vacated by the mental health program was renovated to increase capacity for the pediatric cancer inpatient unit. With the additional space, children with cancer no longer need to be sent to other medical or surgical units in the hospital. Oncology patients now have their own rooms, which is beneficial as their hospital stay can last for many weeks or months at a time.
2008 - Child Health BC is providing $585,000 through the North Coast Health Improvement Society to fund a new audiology clinic at Prince Rupert Regional Hospital. Children living with hearing loss in Prince Rupert and coastal communities as well as the Queen Charlotte Islands will have better access to specialized services through the new facility.
2008 - BC Children’s now operates two new state-of-the-art molecular-imaging gamma cameras that help decrease exam durations and provide higher-quality images. One camera is a hybrid SPECT/CT, a gamma camera combined with a six-slice CT scanner that provides overlaid images. These fused images provide physicians with a more accurate picture of what’s going on inside patients, enabling more effective treatment. For many patients, it can mean one hospital visit instead of two. The Ministry of Health Services invested $2.8 million in the new diagnostic equipment as well as renovations in the Radiology department, including improved waiting areas for patients and better work space for staff.
2008 - Prevent Shaken Baby Syndrome (SBS) British Columbia, a program of BC Children’s Hospital, launches The Period of PURPLE Crying®—an education and prevention program that will enable new parents in B.C. to better understand inconsolable crying in infants and help lower the incidence of Shaken Baby Syndrome. New parents will receive a 10-minute DVD and 11-page booklet explaining normal crying patterns and providing strategies to help cope with periods of inconsolable crying. Prevent SBS BC received a $1.4 million commitment from the Ministry of Children and Family Development. The Ministry of Health Services and health authorities are distributing the program materials to parents through maternity and community health nurses and health care providers.
2008 - The Emergency Department at BC Children’s Hospital implements an electronic clinical information system which supports better patient care through improved data collection, tracking and sharing of patient charts from triage to discharge within the Emergency Department. Funding of $2.5 million for the initial phase is provided through the provincial government’s $100 Million Health Innovation Fund.
2008 - BC Children’s completes a $4.4-million renovation project in the Pediatric Intensive Care Unit (PICU) to enhance family and staff areas and improve the unit’s capacity to care for children who require strict isolation. Each year, more than 1,200 children and youth receive care in the PICU. As the only dedicated PICU in BC, it serves the entire province for the critical care of children and youth who have experienced trauma, or require advanced life support and the highest level of intensive care due to complex medical conditions or surgery.
2008 - The Medical Director of Child Protection Services at BC Children’s Hospital receives a Lifetime Achievement Award of Excellence from British Columbia’s Representative for Children and Youth in 2008. The award recognizes individuals and organizations who deliver services to benefit children and youth in innovative and effective ways and who show a commitment to professional excellence.
2008 - Child Health BC’s telehealth services open in the North Okanagan Neurological Association’s Child Development Centre in Vernon, giving families of children with complex developmental behavioral conditions better access to services. Telehealth videoconferencing technology helps to overcome barriers of geography, transportation infrastructure, or socio-economic disparity by enabling clinical competencies.
Benefits: contact PHSA
NEW! Enhanced Telephone System for Employee Records & Benefits
We heard your feedback and we listened! Improvements made to Employee Records & Benefits Call line.
In response to customer feedback, HSSBC Employee Records & Benefits (ERB) has implemented an enhanced telephone system to better serve you! If all Customer Contact Centre representatives are busy when you call, the new system gives you the added option of waiting in a queue for the next available representative, in addition to leaving a message. If you leave a message, your call will be returned within one business day.
The system has changed, but the contact information stays the same. If you have a question about Employee Records or Benefits, contact:
Employees: employeeRBSupport@hssbc.ca or 604.297.8683 – Press Option 1 for ERB and then Option 1 for Employees
Managers: ManagerRBSupport@hssbc.ca or 604.297.8683 – Press Option 1 for ERB and then Option 2 for Managers
Telephone hours are 0800 to 1600 Monday to Friday excluding Statutory Holidays.
Address: Employee Records & Benefits
1795 Willingdon Avenue, Burnaby, BC, V5C 6E3
Benefits FAQ PHSA
Also See: Forms
Q. I am a new employee and have just received my New Hire package, do I have to complete all the benefit forms in the package?
A. Yes, the new hire package needs to be completed and returned to Employee Records & Benefits within 1 week of receipt to avoid delays in processing your health benefits. When the enrollment forms are returned, Records and Benefits first processes the information, then the forms are sent to the carriers for processing. Health Insurance BC (formerly Medical Services Plan) takes roughly 30 days to process and Pacific Blue Cross takes 2 to 3 weeks.
Q. I have questions regarding my immunizations. Who do I contact?
A. You can contact the Workplace Health Call Centre at 1‐866‐922‐9464 for further assistance.
YOUR HEALTH BENEFITS (MSP, Dental & Extended Health) MSP (Medical Services Plan)
Q. What does Health Insurance BC cover?
A. Health Insurance BC (formerly Medical Services Plan) provides coverage for medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures. PHSA is pleased to provide this 100% employer paid benefit to eligible employees.
Q. Are MSP (Medical Services Plan) and Blue Cross taxable?
A. MSP is a taxable benefit but Pacific Blue Cross is not taxable. The cost of premiums is added to your income for tax purposes.
Q. If I am new to the province, when will employer paid MSP coverage begin?
A. For eligible employees new to the province, there is a waiting period of 3 months for MSP enrollment. You should still complete the MSP enrolment form and return it to our office to prevent any delays in application.
Q. I am getting premium assistance with MSP but now that I am moving to a position that provides me with employer paid benefits how can I end the premium assistance?
A. Once you have been enrolled with our group plan, your premium assistance will automatically be cancelled with MSP. For more information please visit the MSP website at: http://www.health.gov.bc.ca/msp/
PBC (Pacific Blue Cross)
Q. What does my Dental benefit cover?
A. The Dental benefit covers some of the cost of services that are routinely provided by your dentist. Reimbursement of expenses for basic services, major restorative services and/or orthodontic services varies across benefit plans. Further information on your benefit plan can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
Q. Am I eligible for Dual Dental Coverage?
A. This depends on your Term and Conditions of employment or Collective Agreement. Employees under the Health Science Professionals union (HSA) are eligible for dual dental coverage starting January 1, 2012. Health Employees Union (HEU) may be eligible based on plan comparability. Nurses and Non‐Contract plans provide for dual coverage.
Q. What does my Extended Health plan cover?
A. The Extended Health plan provides coverage on many of the medical expenses that are not covered by provincial medicare. Your benefit coverage varies based on your employee group. Further information on your benefit plan can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx.
Q. How can I tell when I’ve reached my Extended Health limits?
A. Blue Cross’ CARESnet website provides information on how much you are eligible for each year for each benefit. When you register for the first time on CARESnet at: https://caresnet.pac.bluecross.ca/caresnet/, it will ask for your Group Number and your Member ID Number, which are located on your Blue Cross wallet card.
Q. I lost my Blue Cross wallet card. How do I get another copy?
A. You can print a copy of your Blue Cross wallet card immediately by signing in to CARESnet at: https://caresnet.pac.bluecross.ca/caresnet/. Once you are registered and signed in, click the link called "Print my ID Cards". For more information please visit the PBC website at: http://www.pac.bluecross.ca/Corp/Default.aspx
ELIGIBILITY OF DEPENDENTS
Q. Who is eligible to be under my benefit plan?
A. Your spouse and dependent children are eligible under an employee’s benefit plan. More information regarding your plans are located on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
Q. Who is eligible to be under my benefit plan?
A. Your spouse and dependent children are eligible under an employee’s benefit plan. More information regarding your plans are located on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
Q. How long can my dependent child(ren) be covered under my plan(s)?
A. For MSP and Blue Cross, all dependent children must be a full‐time student, not married or living in a marriage‐like relationship and supported by the account holder/employee. For MSP, the age limit is 25 yearsold. For Blue Cross, the age limit varies based on benefit group plans. Benefit Group Plan information can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
Q. How do I add or remove a dependent or an overage dependent from my benefits?
A. You will need to complete a Blue Cross Change form and MSP Change form to add or delete a dependent. You can find these forms on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx. Complete and fax the forms to PHSA Employee Records & Benefits.
CASUAL EMPLOYEE ELIGIBILITY FOR BENEFITS
Q. I am a casual employee belonging to a union group. Can I purchase benefits?
A. Yes, information and enrollment forms for purchasing benefits as a Union Casual employee are located on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
Q. I am a casual employee in a non‐contract/excluded group. Can I purchase benefits?
A. Casual employees who are non‐contract/excluded are not eligible to purchase benefits from PHSA.
INSURANCE BENEFITS
Q. What is Group Life and who is the Group Life Carrier?
A. Group Life Insurance is a sum of money paid to your beneficiary or estate, as indicated in your life insurance card, in the event of your death. The carrier for Group Life Insurance is Great West Life. Further information regarding Group Life can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
PENSION PLAN
Q. What is our Pension Plan?
A. Eligible PHSA employees contribute to a defined benefit pension plan. Employees of PHSA and Agencies (except BC Mental Health and Addiction Services and the Forensic Psychiatric Services Commission) participate in the Municipal Pension Plan. Information can be found at www.pensionsbc.ca .
Q. Why do I need to contribute to the Pension Plan?
A. Contribution to the Municipal Pension Plan is a condition of employment. It is mandatory for regular full‐time employees and optional for regular part‐time employees. Casual employees who have reached the YMPE (years maximum pensionable earnings) for two consecutive years are eligible to contribute to the Municipal Pension Plan.
Q. What happens to my Pension Plan when I leave the company?
A. You remain a member of the Municipal Pension Plan for 12 months and at the end of 12 months you will be notified and be given options to choose an option based on your years of service with the plan. To find out more you can visit: www.pensionsbc.ca or call them at 1‐800‐668‐6355.
Q. Who is my beneficiary for my pension?
A. If you have a spouse, including common‐law, they will automatically be your beneficiary for pension. If you don’t have a spouse, you can appoint someone else to be your beneficiary. Otherwise, your estate will be your beneficiary. You can update your beneficiary by filling out the MPP Nomination of Beneficiary Form, found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx
PORTABILITY OF BENEFITS
Q. What is portability?
A. Employees who have terminated from another Health Employers Association of BC facility within a specified timeframe may be eligible to commence benefits as outlined in your Term and Conditions of employment or Collective Agreement. Portable benefits can include: vacation entitlement date, sick bank, seniority date, pension plan, step increment and health benefits depending on the Collective Agreement or Term and Conditions.
Q. How do I initiate my portability?
A. On hire, please notify your manager that you would like to request portability. They will advise Employee Records & Benefits that you are portable from another health authority. If this has not occurred, you must contact Employee Records & Benefits who will request portability on your behalf from your former employer.
Q. When is the effective date of benefits when they are ported?
A. MSP, dental and extended health benefits begin on the 1st of the following month from your start date. Group Life, Accidental Death & Dismemberment, LTD and pension begin on your hire date.
SMOKING CESSATION PROGRAM
Q. What is the Smoking Cessation Program and who is eligible?
A. The British Columbia Government has a Smoking Cessation Program available to all British Columbians. To learn more please visit http://www.health.gov.bc.ca/pharmacare/stop‐smoking/
EMPLOYMENT RECORD
Q. What do I need to do to change my address and/or name?
A. Employees must complete and sign a PHSA Employee Name and Address Change form. You can find the form on the POD at: http://pod/BENEFITS/EMPRECS/pages/Default.aspx. If you are enrolled in benefits and pension, you will need to contact the specific carriers to let them know of this change. Contact phone numbers are available on the form.
Q. How do I get a Record of Employment (ROE) for Employment Insurance (EI) purposes?
A. Record of Employment (ROE) is generated by Payroll. To request an ROE, please contact Payroll.
Q. How do I get a Verification of Employment letter?
A. If you would like to receive verification of employment details such as salary, assignment status, occupation and start date, for reasons like mortgage/banking or immigration purposes, please submit a Request for Employment Verification Form to Employee Records & Benefits. The form and further information is located on the POD at: http://pod/BENEFITS/EMPRECS/pages/Default.aspx
Q. My new pay rate at PHSA does not match my old pay rate at my previous employer. How can I fix this? Is there anything that I need to do?
A. Please speak to your manager. If you are eligible, your manager will submit the appropriate paperwork to Employee Records & Benefits to have this corrected. For further assistance, please contact Employee Records & Benefits.
CONTACT INFORMATION
Employee Records & Benefits Support Line: Phone: 604‐297‐8683 or outside the Lower Mainland 1.866.875.5306 and follow the prompts for PHSA
Email: employeeRBsupport@hssbc.ca
Fax: 604‐297‐9316 Attn: PHSA
For more information please visit the POD at http://pod/BENEFITS/BEN/pages/Default.aspx
Business Cards
Business cards with the UBC logo indicating your appointment and rank can be ordered through your department/school for a nominal charge. Note: UBC business cards must list an official UBC address (not a private practice address).
Clinical faculty members can also indicate his or her UBC appointment on their non-UBC business card in accordance with the following text (note: the UBC logo cannot be used):
[Insert name] is a [insert title of appointment] [OPTIONAL: in the XYZ department and/or faculty] at The University of British Columbia.
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The CMPA — Where Canadian doctors turn for medico-legal advice, assistance, and professional development. Where providers and the healthcare community find insight to advance safer patient care.
https://oplfrpd5.cmpa-acpm.ca/home
Catering
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The Centre for Health Education Scholarship (CHES) is committed to enhancing health education scholarship by building capacity across the Faculty of Medicine through collaboration, team-building, mentorship of new faculty, successful funding applications, and other activities. Linked strongly to undergraduate and postgraduate activities, the Centre serves as a resource to help support best practice in terms of the delivery of the Faculty’s educational programs including assessment. Departmental links provide a resource for departmentally based members who require support and advice. CHES is also responsible for developing access to certificate and graduate programs in educational scholarship. www.ches.med.ubc.ca
CFRI
Incorporated in 1995, the Child & Family Research Institute (CFRI) is the largest research institute of its kind in Western Canada, spanning a wide range of children's and women's health concerns. There are 214 investigators, 42 affiliate investigators and 314 trainees (including graduate students and postdoctoral fellows) affiliated with CFRI. www.cfri.ca.
Child Health BC, an initiative of BC Children’s hospital, is a network of health authorities and health care providers dedicated to excellence in the care of infants children and youth in British Columbia.
Compliments and Complaints
One of the core values that guides our work across BC Children’s Hospital and Sunny Hill Health Centre for Children is putting the needs of our patients first. You can help us live this value and improve our services by providing your feedback – good or bad.
What’s the first step?
Complaints are best addressed and resolved at the time and place they occur. If you have a compliment or a complaint, speak with the person who provided the service or to the manager of the area. If you are not comfortable speaking to your service provider, see the section below: What if my complaint is not resolved?
You can call the main switchboard at 604-875-2345 or 1-800-300-3088 (toll free in BC) and ask for the program manager or supervisor for the department/clinic area involved.
What if my complaint is not resolved?
Contact the Provincial Health Services Authority’s (PHSA) Patient Care Quality Office directly. The office is open Monday to Friday (except statutory holidays) from 8:30 am – 4:30 pm. Provide as much detail as you can about your experience and the site or program to which you are referring.
PHSA Patient Care Quality Office
Suite 202, 601 West Broadway
Vancouver, BC V5Z 4C2
Phone: 1-888-875-3256 (toll free)
Fax: 1-604-829-2619
Email: pcqo@phsa.ca
Contact: Department of Pediatrics
Main Office reception: 604 875 3177
Main Office Fax: 604 8752890
Address:
Department of Pediatrics
4480 Oak Street
Vancouver, BC
V6H 3V4
Contact HR PHSA
Tel: (604) 875-7205
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CWL
The Campus Wide Login (CWL) system provides access to many of the University's online systems, such as the Student Service Centre, Connect, and Blackboard Vista.
About CWL
Campus-Wide Login (CWL) is designed to give you access to UBC's online applications with the same username and password. A CWL account currently provides you with access to the Student Information System, the Library, myUBC, WebCT or BlackBoard Vista, and more...
http://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/about-cwl
CWL Account Types
There are three different CWL account types – each one intended for a particular segment of the UBC community:
Standard Accounts
Standard accounts are for students, staff, and faculty who have active employee or student ID numbers. Standard accounts grant access to free anti-virus, UBC Wireless and VPN.
Guest Accounts
CWL guest accounts are available for people who have a relationship with UBC, but do not have UBC-issued employee or student ID numbers, such as:
- Visiting faculty
- Faculty emeritus
- Distance education instructors
- Sessional instructors
- Consultants and contractors
- Non-UBC wireless network users
- UBC-located conference goers
Guest accounts grant access to UBC Wireless, VPN, and other online services.
Basic Accounts
CWL basic accounts are for people who wish to use RISe or myCV and who are not eligible for a standard or guest account.
Basic accounts can't access UBC Wireless, VPN, and other online services.