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Patient & family centred care is an approach to health care that respects the central role of family in a patient’s life. It upholds the importance of the family as a partner on the health care team.
The core concepts of patient & family centred care include:
Family Strengths
The family is the constant in the child's life. We support and empower family members as partners and decision makers in their child's care and help them cope more confidently with their child's illness.
Respect
Family-centred care requires trust and respect, including respect for each family's values, beliefs, and religious and cultural background. We value families' knowledge of their children, acknowledging their authority as decision-makers and respect their choices.
Choice
We provide the information families need to make educated choices about treatment and support the choices they make. When families understand their options, they feel less powerless about their child's hospital experience.
Information Sharing
Our professional staff provides medical information to families and values the personal information families provide about their children. This information exchange builds trust and contributes to the partnership between families and caregivers.
Support
We support families by respecting their decisions; offering comfort as they cope with the child's illness; meeting the social, developmental and emotional needs of the child; and fostering family members' confidence in their ability to care for their child.
Flexibility
Families bring different personalities, life experiences, values, beliefs, education, and religious and cultural backgrounds to the hospital setting. Family-centred care emphasizes that caregivers must be flexible so they can meet the needs and preferences of all families.
Collaboration
As partners in care, professional staff and family members work together as collaborators in the best interest of the child.
Empowerment
Families have the right and the authority to care for their children. The core concepts of family-centred care empower families in the care of their children.
C&W Parking:
PHSA offers various parking programs to its BC Children's and Women's Hospitals (BCC &W) employees:
BC Children's Hospital, 4480 Oak St., Vancouver, BC V6H 3V4, Get Directions
See Parking Application forms:
Annual Pay Parking Application Form
Bi-Weekly Payroll Deduction Parking Application Form
Payroll Deduction Application Form
Sunnyhill Parking:
For parking information please contact Barb Kenny at 604.453.8300 local 8214 or by email: bkenny@cw.bc.ca.
Sunny Hill Health Centre is part of BC Children's Hospital. It is located off the Oak Street site at:
3644 Slocan Street, Vancouver, BC
Staff Parking
| Parking Programs / Rate | Waitlist | Eligibility |
| Daily Pay Parking Program - Form$6.50 (Pay-as-you-park, for up to 15 hours from time of purchase) or $10.75 (for up to 25 hours from time of purchase) + $20.00 Staff parking hanger depositFor more information about the Daily Pay Parking Program, clickHERE | No | All FH, PHC, PHSA and VCH staff on active regular (full/part time), casual and temporary employment statusAll UBC staff who work full time on siteAll practitioners (physicians, midwives and dentists) with active status, registered with the Medical Affairs and with hospital privileges who attend to patients on site |
| Bi-weekly Payroll Deduction Parking Program - Form$35.45 per pay period + $20.00 parking hanger depositFor more information about the Bi-Weekly Payroll Deduction Parking Program, click HERE | Yes | All FH, PHC, PHSA and VCH staff on active regular (full/part time)employment status who work on site |
| Annual Full Time Pay Parking Form $921.70 per year (April to March) + $20.00 parking hanger/access card deposit | No | All physicians with active status, registered with the medical affairs and with hospital privileges on site |
| Annual Short Term Pay Parking Program $460.85 per year (April to March) +$20.00 parking hanger/access card deposit |
No | All family practitioners certified through the Dept of Family Practice and midwives certified through the Dept of Midwifery with hospital privileges on site |
Waitlist
The BCC&W campus has limited pay parking stalls and is currently full. We accept applications for waitlist only. If interested, you may enter your name by completing the Parking Waitlist Registration Form. You will be contacted as soon as a spot becomes available.
Adjacent Staff Parking Lots
Please click the following links for more information on offsite staff parking lots:
- C&W Off-Site Staff Lot (W 35th Ave. and Heather Street)
- St. Vincent's - Heather Street Lot directions
New C&W Off-Site Staff Parking Lot - Available Now!
The new C&W off-site staff parking lot (composed of two sections) is located two blocks south of W 33rd Avenue (W 35th and W 37th Avenues) on Heather Street.
| BCC&W Off-Site Children's Hospital W 35th Ave and Heather Street Vancouver, BC |
See Map |
This lot offers discounted parking to staff working at BCCH and BCWH facilities via monthly parking payments.
Staff Parking
| Parking Programs / Rate | Waitlist | Eligibility |
| Monthly Parking Program $40.00 per month + $25.00 parking hanger fee |
No | All FH, PHC, PHSA and VCH staff on active regular (full/part time), casual and temporary employment statusAll UBC staff who work full time on siteAll practitioners (physicians, midwives and dentists) with active status, registered with the Medical Affairs and with hospital privileges who attend to patients on site |
How To Sign Up
- Please call 604.909.3787
- Quote lot #9156
Waitlist
This lot has limited pay parking stalls and is currently accepting new applications. Once the lot is full, we will only accept applications for waitlist via 604.909.3787.
New Free Shuttle Service Available
A new free shuttle service is available to transport you between the C&W campus and the new offsite parking lot. Please click here to learn more about the C&W shuttle.
BC Children's and Women's Hospitals - St. Vincent's - Heather Street Lot
BC Children's & Women's Hospitals - St. Vincent's - Heather Street Lot is a 24-hour parking facility.
| St. Vincent's - Heather Street Lot 749 33rd Avenue West Vancouver, BC V5Z 2K4 |
Get Directions |
Staff Parking
| Parking Programs / Rate | Waitlist | Eligibility |
| Bi-Weekly Payroll Deduction Parking Program $25.41 per pay period + $20.00 parking hanger deposit |
Yes | All FH, PHC, PHSA and VCH staff on active regular (full/part time)employment status who work at BCC&W campus |
| Annual Full Time Pay Parking Program $660.66 per year (April to March) + $20.00 parking hanger/access card deposit | Yes | All physicians with active status, registered with the medical affairs and with hospital privileges at BCC&W campus |
Waitlist
The BCC&W - SVH Heather Street Lot has limited pay parking stalls and is currently full. We accept applications for waitlist only. If interested, you may enter your name by completing the Parking Waitlist Registration Form. You will be contacted as soon as a spot becomes available.
Access your pay advice (pay stub) online at https://pay.phsa.ca
Online Pay Advices are available to PHSA employees with individual network access from PHSA, FH, or VCH/PHC (except BCEHS and research centre employees) through networked computers or via Citrix. Access to online pay advices for PHSA staff with IH, NH or VIHA network IDs is not currently available, but it is anticipated later this year.
Based on an opportunity identified by HSSBC Payroll, this is the first phase in the transition to online pay advices at PHSA, which will save PHSA $350,000 annually and support organizational efforts to reduce paper consumption. You can view your pay advice online now at: https://pay.phsa.ca
Remember:
- You must be logged into the computer with your personal user name and password for this access to work. If you use a computer that is logged in with generic credentials, you must log off that account and log in with your own account.
- To protect your personal information, be sure to completely log off; when you are finished viewing your pay advice.
Don’t Need Your Printed Pay Advice? Turn it Off!
Once you have confirmed that you can access your pay advice online or via PeopleSoft, you are encouraged to request that your printed pay advices be “turned off” – that is, no longer printed and put in the mail. Just send Payroll (payrollphsa@hssbc.ca) an email with “Turn off printed pay advice” in the subject line and include your employee ID number in the body of the email.
Need Help?
See the Online Pay Advice Frequently Asked Questions page for assistance.
- Payroll Assistance: For assistance with your pay, validation of leave balances and other payroll inquiries email payrollphsa@hssbc.ca or call 604-297-8683 / 1-866-875-5306.
- Technical Support: If you need technical support or if you aren’t sure if you have individual network access, call the PHSA Service Desk at 604-675-4299 / 1-888-675-4299 (or your local service desk if you log into another HA network or use a regional HA device). If you have forgotten your password, they can reset it.
HSSBC Payroll Assistance - For assistance with your pay, validation of leave balances and other payroll inquiries, email payrollphsa@hssbc.ca or call 604-297-8683 / 1-866-875-5306.
Technical Support
For technical support (ie network access issues), please call your local service desk.
| PHSA Service Desk | 604-675-4299 / 1-888-675-4299 |
| VCH Service Desk | 604-875-4334 |
| PHC Service Desk | 604-806-9333 |
| FHA Service Desk | 604-585-5544 |
Logging Off
It is essential that you sign out of PeopleSoft and exit the site when you are finished to protect your personal information, particularly if you are using a shared computer. To exit, don’t just close the window; go to the File menu and click 'Exit'.
If you just click 'Sign out', you still need to go to the File menu and click 'Exit'.
According to PHSA IT policy:
- If you are using a shared workstation, you must log off the computer when finished.
- You must lock your computer (Ctrl-Alt-Delete) when you leave your desk.
Turning Off Your Printed Pay Advice
Employees are encouraged to contact Payroll via email to turn off their printed pay advices and use the online service. Just send Payroll (payrollphsa@hssbc.ca) an email with ‘Turn off printed pay advice’ in the subject line and include your employee ID number in the body of the email.
Understanding Your Pay Advice
To assist you in understanding your pay advice, you will find a link in the upper right corner of your pay advice to the Glossaries of Terms and Codes page. On that page you will find links to glossaries of earning, deduction and leave balance codes. Also on that page, you will find a link to ‘Your Pay Advice Decoded’ with detailed information about each section of your pay advice.
A Note About Leave Balances
All leave balances show on the bottom of your most current pay advice. If you want to keep track of your prior period leave balances, you will have to save your pay advice for each current pay period. Refer to #7 above for saving instructions.
Pay Periods & Direct Deposit Information
Pay Periods
2014 PHSA Pay Processing Schedule
Direct Deposit Form
To have your paycheque directly deposited into your bank account, fill out the direct deposit form and send it along with a void cheque or deposit slip for each direct deposit request to:
HSSBC Payroll Services
1795 Willingdon Avenue
Burnaby, BC, V5C 6E3
Link: http://pod/fin/payroll/pay-periods-direct-deposit/Pages/Default.aspx
The services you have been accustomed to are available with the addition of a new online job submission tool at https://hssbcprinting.healthbc.org/ for all your print and graphic requests.
This new offering will allow us to enhance our service delivery with the following added benefits:
- Web based ordering system to reduce cycle time and errors
- User friendly interface
- Central repository containing the most current version of all forms
- Search capability for catalogue form items
- Print job tracking system to allow status reporting
- Cost estimates
- Financial chargeback system
Contact Information:
- pshop@hssbc.ca
- (604) 875-4350
You can access the BC Children’s Hospital Intranet by typing POD into your web browser. This intranet is only available at on site (C&W) computers.
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UBC Faculty of Medicine (FoM) has over 100 videoconference rooms and several more non-videoconference rooms distributed across the province. The FoM uses Resource Scheduler as the centralized booking system for managing these rooms. The FoM’s Room Booking Team is responsible for ensuring the room are booked, used and managed efficiently. http://facilities.med.ubc.ca/room-booking/
To book Rooms 2D22, 3D3 and 3D16, please refer to the following link: https://pediatrics.med.ubc.ca/resources/room-bookings/
The rooms listed below are now equipped with video-conference features and can be booked through Resource Scheduler, via FoM’s Room Booking Team.
CSB V2-220, V2-221, V2-222 SHY D308, E404, F414, H214 and Chan 2111 LT
Fill out and submit the Room Booking Request Form or visit http://facilities.med.ubc.ca/room-booking/find-room/
You will be contacted with a confirmation of the booking or be advised if the room is unavailable.
Room 2D22 - To book Room 2D22, please contact Maria Ho at mho3@cw.bc.ca or 604-875-3177.
Room 3D3 - To book Room 3D3, users will be able to book the space through their Outlook calendars. To access Room 3D3, a key must be signed out in Room 2D19 prior to your meeting, and the key must be returned promptly after your meeting. For inquiries, please contact Maria Ho at mho3@cw.bc.ca or 604-875-3177.
Room 3D16 - To book Room 3D16, users will be able to book the space through their Outlook calendars. Rooms will be unlocked by security between 7am to 6pm (Monday-Friday). For inquiries, please contact Hannah Chiu at hchiu2@cw.bc.ca or 604-875-2000, ex. 5383.
For additional information on room guidelines and room descriptions, please visit these links:
http://infosource/LD/downloads/RoomGuidelines.pdf
http://infosource/LD/downloads/RoomInventory.pdf
UBC FoM Room Booking Priority
UBC FoM is dedicated to providing distributed medical education to undergraduate and postgraduate students and residents across BC, and therefore will adhere to the following priority. In case of a booking conflict, a lower priority booking may be moved or cancelled to accommodate a higher priority event.
- FoM MD Undergraduate, Postgraduate and Continuing Professional Development education, and administrative activities in support of the same.
- UBC Faculty of Medicine health and science education and University-based health sciences education not covered in (1).
- UBC Faculty of Medicine associated research programs.
- Health Authority administrative and related activities such as telehealth.
- UBC Student-initiated programs.
- Community and other non-commercial activities as per UBC and Health Authority policies.
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Integrated Protection Services (IPS), in collaboration with its contract security service provider, supports and conducts day-to-day security operations across each acute, community, and leased sites. Security operations at each site may vary and depends upon the size and activity specific to each site.
SECURITY & PROTECTION CONTACTS
BCCWH (Oak Street Campus)
Security NON-EMERGENCY/Routine: 2999
Security EMERGENCY/Urgent: 899
SHHC
Security NON-EMERGENCY/Routine: 2999
Security EMERGENCY/Urgent: 899
Area Security Lead (Acute Sites)
For assistance or inquiries that may require specialized attention, you may contact your designated Area Security Lead (ASL).
Community Sites
NON-EMERGENCY/Routine: 1.877.332.2999
EMERGENCY/Urgent: 911
For assistance or inquiries that may require special attention (Community Sites), you may contact designated Paladin Area Security Lead (ASL) assigned to the communities' portfolio.
IPS Protection Support
IPS representatives investigate sensitive and/or high risk security and corporate incidents/event; assist with security systems and technology issues; and oversee the contracted security vendor services. Please contact your IPS representative assigned to your facility.
Terry Ash, Protection Operations Lead Coordinator – 604.297.8715
Edwin Torillo, Protection Advisor - 604.875.2000 Ext. 6947
Matt Hilderman, Protection Operations Coordinator (Forensics) - 604.524.7957
Portfolio includes, but is not limited to: Forensics Psychiatric Hospital (FPH), Riverview Campus, and Provincial Forensics Clinics.
Megan Taylor, Security Advisor, Community Operations - 604.613.5298
Ryan Shiells, Protection Design & Technology - 604.297.8718
Julie Doquiatan, Protection Design & Technology - 604.930.5407 Ext. 765610
Portfolio includes, but is not limited to: Forensics Psychiatric Hospital (FPH), Riverview Campus, and Fraser Valley Cancer Centre.
Tom Vukelich, Protection Contract Management - 604.297.8719
IPS After Hours Management On-Call Pager: 1.888.449.4857
(In-effect from 17:00 to 07:00 hours 7 day/365)
Breathe Easy...We're Smoke-Free
| The entire grounds of all PHSA-owned properties are smoke-free, including BC Children’s Hospital, Sunny Hill Health Centre for Children, and BC Women’s Hospital & Health Centre. This means that staff, patients, and visitors are not permitted to smoke in our buildings or on our grounds.Some people who smoke may prefer to refrain from smoking while visiting our sites. If you are one of them, we encourage you to take advantage of the many resources that exist for people who wish to reduce or quit smoking. (Exemptions could include the ceremonial use of tobacco.)Please read the PHSA Smoke-Free Policy. If you have questions about the policy, please e-mail us at smokefree@phsa.ca.Why are we smoke-free?As health care providers, it is essential that BC Children’s, Sunny Hill, and BC Women’s take a leading role in protecting anyone who comes to our sites from the harmful effects of second-hand smoke. Tobacco-related illnesses are the leading cause of preventable death in B.C., resulting in about 6,000 deaths each year, including over 100 non-smokers.Thousands more British Columbians become sick from either tobacco use or second-hand smoke. Second-hand smoke causes the same diseases as smoking, including heart and lung disease, and cancers of the lung, bladder, blood, kidney and nasal passages. |