A – Z Index



We Are Accredited!

BC Children’s Hospital, including Sunny Hill Health Centre for Children, are Accredited with Exemplary standing by Accreditation Canada. This is the highest level of accreditation granted to a healthcare organization following an assessment of the quality of its services in the context of nationally accepted standards.

BC Children’s Hospital is dedicated to improving quality healthcare through Accreditation Canada’s Qmentum program. The accreditation process is an ongoing continuous quality improvement cycle culminating with a multi-day surveyor visit approximately every Four years. Our most recent survey took place in June 2012. We were assessed against national standards comprising of almost 1,500 applicable criteria and met all the required operational practices.

We are committed to ensuring the safety of all our patients and their families, visitors, physicians, and staff. Through this process we demonstrate our commitment to patient safety and delivering continuous quality health care services.

AV Equipment

Many rooms come equipped with AV equipment such as a projector and a screen.  Please check the Room Description Document for each agency (if available). If in doubt, be safe and bring your own.

Be aware that not all rooms come with a computer or network access. As with the AV equipment, if you require a computer and you are not sure the room has one, bring your own. To be safe, always bring what you need on a flash drive in case the room has no network access.

If you need to book AV equipment, including a laptop, contact the appropriate department within your Agency.

Room descriptions and booking restrictions are stated below.

Rooms which are booked online - currently include:

BCCHR: Chieng Seminar Room (room 2108, seats 50), the Chan Centre for Family Health Education and Chieng Family Atrium (auditorium and atrium, seats 205);
Policy 1.10: Use of the BCCHR Education and Meeting Rooms; Rental Fees May Apply
Children's Ambulatory Care Building: K0-155 (seats 40), K0-157 (seats 30), K3-134 (seats 13), K3-136 (seats 11), K4-131 (seats 12), K4-138 (seats 12)
Mental Health Building: P4-312 (seats 20), P3-306 (seats 18) Tele Mental Health Videoconferencing
Shaughnessy: A312 (seats 10-16), A325 Computer Lab (seats 9), A423 (Nursing Lab), C203 (seats 6), C311 Computer Lab (seats 10), D203 (seats 22), D204 (seats 18), D210 (seats 32 ), D306 (seats 40), E204 ( seats 15), E404 (seats 18), A200B Shaughnessy Auditorium (seats 100+), S204 (seats 10), S234 (seats 12)
Shaughnessy D308: (seats 78 tiered fixed seats) booked through the UBC Resource Scheduler, http://facilities.med.ubc.ca/room-booking/
Clinical Skills and Simulation Centre: E612, E614, E615, E616, E617, E618, E619, E620, E621, E623, E625, E626, E627 booked through UBC Resource Scheduler, http://facilities.med.ubc.ca/room-booking/
BCW: BCW Boardroom IU44, IU27A, IU27B, 2N35/37 (seats 26), 2Rll (seats 10), 2J38 (seats 40), 2J41 (seats 15)
BCCH: 3D3 (seats 14)
BCCH: 3D16 (seats 30 - VC, 42 - Non VC), booked through the UBC Resource Scheduler, http://facilities.med.ubc.ca/room-booking/
Room descriptions - room capacity, furnishings, and equipment

Booking Restrictions / Rules

Classroom and meeting room booking guidelines

You may book any of the above rooms up to 6 months in advance for a single booking, or up to 12 months in advance for recurring bookings except for D306

To book audio/visual equipment, please call 604-875-2312 (Room E420)

The user is responsible for the pick up and return of borrowed equipment

All bookings are on first-come, first-serve

Any conflicts must be resolved between the individuals with competing needs

Please do not remove tables or chairs from the room and return the room back to its original state after you are finished.

Room descriptions - room capacity, furnishings, and equipment

Instructions - Click on one of the following for how to:

Check availability and book a room
Cancel a room booking

We'd like to keep track of the room descriptions and the equipment in each and are asking for your help. If you would like to share your knowledge of the meeting rooms in your area, please email podfeedback@phsa.ca.

Audio-visual and computer equipment must NOT be disconnected from carts or security cords. Please report any problems with equipment to Media Production and Services at 604-875-2312 or the number on the equipment instructions in the room so that repairs can be made. Repairs needed due to users disconnecting cords or moving carts or equipment will be charged to the users. Additional equipment can be booked through Media Production and Services.

If needed, you may request training to use audio-visual and computer equipment well in advance or meeting or class event (contact 604-875-2312). In-person support can be booked ahead for standard technician rates (Rates increase for after hours or weekends).

Do not disconnect network cables from computers. Instead of using a laptop, bring your presentation on an external device such as a USB/memory stick.

Turn off all AV equipment when finished as per the instructions in the room. Charges will be applied for projector bulbs left on, as this significantly shortens the bulb life.

Be aware that not all rooms come with a computer or network access. As with the AV equipment, if you require a computer and you are not sure the room has one, bring your own. To be safe, always bring what you need on a flash drive in case the room has no network access.


BC Children’s Hospital Foundation

About BC Children's Hospital Foundation (www.BCCHF.ca)

Since 1982, BC Children's Hospital Foundation has worked with children, families, caregivers and hundreds of thousands of British Columbians to raise funds to support BC Children's Hospital, Sunny Hill Health Centre for Children and the Child & Family Research Institute. BC Children's Hospital Foundation also works with Sunny Hill's Board of Directors to manage the Sunny Hill Foundation for Children.

Through a wide range of fundraising events and opportunities, BC Children's Hospital Foundation is united with its donors by a single, simple passion - to improve the health and the lives of the young people who enter BC Children's Hospital every day.

Last year, BC Children's Hospital Foundation received donations from more than 150,000 people and had revenues of over $83 million.

About the Campaign for BC Children

BC Children's Hospital Foundation launched the Campaign for BC Children in April 2008. To date, the Foundation has received campaign donations from thousands of British Columbians in 270 BC communities. The community has contributed in excess of $150 million to date toward the $200-million campaign.

Priorities of the Campaign for BC Children include:

  • Construction of a new hospital - including an Emergency Department, Diagnostics and Imaging, Pediatric Intensive Care Unit, Operating Rooms and patient rooms;
  • The relocation of childhood development and rehabilitation services from Sunny Hill Health Centre in East Vancouver to the Oak Street home of BC Children's and;
  • Child Health BC, a BC Children's Hospital initiative that is building pediatric care capacity throughout the province.

The Foundation's fundraising activities involve:

  • Legacy giving
  • Annual individual and corporate gifts
  • Employee-corporate and community support
  • Children's Miracle Network
  • Special events

These activities are made possible by the combined efforts of our dedicated Board of Directors, staff, volunteers and donors.

BC Children's Hospital History

Key dates, events, and accomplishments for BC Children's Hospital:

1923 - The BC Women’s Institute establishes a fund for crippled children.

1928 - Vancouver’s Crippled Children’s Hospital on Hudson Street admits its first patient.

1933 - A new Crippled Children’s Hospital opens on West 59th Avenue.

1947 - Facility renamed Children’s Hospital to exemplify the growing awareness that children are not defined by their illnesses.

1964 - Children’s Hospital and the Health Centre for Children agree to develop a joint facility.

1977 - Ground is broken at 28th Avenue and Oak Street, the future site of the new Children’s Hospital.

1982 - The new BC Children’s Hospital opens to its first patients.

1985 - Children’s Variety Research Centre opens on the Oak Street site, testimony to the increasing importance placed on medical research.

1992 - BC Children’s Hospital receives initial government approval for expansion plans.

2002 - The Chieng Family Medical Day Unit opens in April, an example of excellence in family-centred care.

2003 - The Ambulatory Care building opens in March; its 55 clinics receive more than 95,000 patient visits a year.

2004 - BC Children’s Hospital, as the only tertiary care facility for children in B.C., receives 168,000 visits from patients annually.

2004 - BC Children’s Hospital establishes the Centre for International Child Health to coordinate and enhance BC Children’s Hospital activities on an international level. The Centre is designed to improve the health of children by providing training for leaders in health care for children, both in Canada and internationally. An inaugural partnership with the Children’s Hospital of Fudan University in Shanghai focuses on child cardiac services.

2005 - BC Children's Hospital reduced pediatric surgical wait lists by 20 per cent through innovations and improvements as well as by a new day-surgery partnership with Richmond Hospital.

2005 - Two inpatient units re-opened following a $6.9-million upgrade, the first substantial modernization since the hospital opened in 1982. The provincial government-funded modernization improved patient rooms, amenities for families and the working environment for staff on the neurosciences, cardiology, general surgery and specialty medicine inpatient units, within the limitations of the physical site.

2005 - Phase One of the Djavad Mowafaghian Wing was completed, which significantly improved the area used by oncology outpatients. The 5,000-square-metre renovation project was made possible largely through the generosity of developer Djavad Mowafaghian, who donated $6 million to the BC Children's Hospital Foundation.

2005 - A new province-wide network was established—a first for B.C.—to provide assessment and diagnosis for children with complex developmental behavioural conditions, such as Fetal Alcohol Spectrum Disorder (FASD). The $3.4 million provincial government-funded program leverages the specialized expertise of Sunny Hill Health Centre for Children, part of BC Children’s.

2006 - Healthy Buddies, an initiative of BC Children’s Hospital, expands into schools in various regions across the province. Healthy Buddies is a unique, child-centred health promotion program targeting attitudes and behaviours about body image, nutrition, and physical activity.

2006 - Centre for Healthy Weights: Shapedown BC, a new specialized centre at BC Children’s Hospital opens to help reduce obesity in children and adolescents. Shapedown will help hundreds of kids and their families learn new habits early and enjoy the best quality of life for many years to come.

2007 - A new $19-million Mental Health Building opens at the BC Children’s site to serve children and adolescents living with mental health challenges in British Columbia. They will have easy access to services such as emergency care, long-term psychiatric care, outreach, and an eating disorders program. The provincial government provided $13 million, and BC Children’s Hospital Foundation donors provided $6 million.

2007 - Overwaitea Food Group makes a $20-million pledge of support—the largest-ever donation to the BC Children's Hospital Foundation—for the Child Health BC network. Initiated at BC Children’s Hospital, Child Health BC is a network of medical professionals and agencies, including BC Children's, regional health authorities, and the provincial ministries of Health and Children and Family Development. This network will work to provide easier access to care, reduce travel for families, and enable greater efficiency and collaboration among professionals and agencies involved in child health throughout the province.

2007 - Child Health BC is providing up to $1.5 million to fund a pediatric ambulatory care unit at Nanaimo Regional General Hospital to house diagnostic and treatment clinics for children and youth.

2007 - A 10-bed inpatient unit at BC Children's Hospital vacated by the mental health program was renovated to increase capacity for the pediatric cancer inpatient unit. With the additional space, children with cancer no longer need to be sent to other medical or surgical units in the hospital. Oncology patients now have their own rooms, which is beneficial as their hospital stay can last for many weeks or months at a time.

2008 - Child Health BC is providing $585,000 through the North Coast Health Improvement Society to fund a new audiology clinic at Prince Rupert Regional Hospital. Children living with hearing loss in Prince Rupert and coastal communities as well as the Queen Charlotte Islands will have better access to specialized services through the new facility.

2008 - BC Children’s now operates two new state-of-the-art molecular-imaging gamma cameras that help decrease exam durations and provide higher-quality images. One camera is a hybrid SPECT/CT, a gamma camera combined with a six-slice CT scanner that provides overlaid images. These fused images provide physicians with a more accurate picture of what’s going on inside patients, enabling more effective treatment. For many patients, it can mean one hospital visit instead of two. The Ministry of Health Services invested $2.8 million in the new diagnostic equipment as well as renovations in the Radiology department, including improved waiting areas for patients and better work space for staff.

2008 - Prevent Shaken Baby Syndrome (SBS) British Columbia, a program of BC Children’s Hospital, launches The Period of PURPLE Crying®—an education and prevention program that will enable new parents in B.C. to better understand inconsolable crying in infants and help lower the incidence of Shaken Baby Syndrome. New parents will receive a 10-minute DVD and 11-page booklet explaining normal crying patterns and providing strategies to help cope with periods of inconsolable crying. Prevent SBS BC received a $1.4 million commitment from the Ministry of Children and Family Development. The Ministry of Health Services and health authorities are distributing the program materials to parents through maternity and community health nurses and health care providers.

2008 - The Emergency Department at BC Children’s Hospital implements an electronic clinical information system which supports better patient care through improved data collection, tracking and sharing of patient charts from triage to discharge within the Emergency Department. Funding of $2.5 million for the initial phase is provided through the provincial government’s $100 Million Health Innovation Fund.

2008 - BC Children’s completes a $4.4-million renovation project in the Pediatric Intensive Care Unit (PICU) to enhance family and staff areas and improve the unit’s capacity to care for children who require strict isolation. Each year, more than 1,200 children and youth receive care in the PICU. As the only dedicated PICU in BC, it serves the entire province for the critical care of children and youth who have experienced trauma, or require advanced life support and the highest level of intensive care due to complex medical conditions or surgery.

2008 - The Medical Director of Child Protection Services at BC Children’s Hospital receives a Lifetime Achievement Award of Excellence from British Columbia’s Representative for Children and Youth in 2008. The award recognizes individuals and organizations who deliver services to benefit children and youth in innovative and effective ways and who show a commitment to professional excellence.

2008 - Child Health BC’s telehealth services open in the North Okanagan Neurological Association’s Child Development Centre in Vernon, giving families of children with complex developmental behavioral conditions better access to services. Telehealth videoconferencing technology helps to overcome barriers of geography, transportation infrastructure, or socio-economic disparity by enabling clinical competencies.

BC Children's Hospital Research Institute (BCCHR)

Incorporated in 1995, the Child & Family Research Institute renamed the BC Children's Hospital Research Institute (BCCHR) is the largest research institute of its kind in Western Canada, spanning a wide range of children's and women's health concerns. There are 214 investigators, 42 affiliate investigators and 314 trainees (including graduate students and postdoctoral fellows) affiliated with BCCHR: https://bcchr.ca/.

Benefits: contact PHSA

NEW! Enhanced Telephone System for Employee Records & Benefits

We heard your feedback and we listened! Improvements made to Employee Records & Benefits Call line.

In response to customer feedback, HSSBC Employee Records & Benefits (ERB) has implemented an enhanced telephone system to better serve you! If all Customer Contact Centre representatives are busy when you call, the new system gives you the added option of waiting in a queue for the next available representative, in addition to leaving a message. If you leave a message, your call will be returned within one business day.

The system has changed, but the contact information stays the same. If you have a question about Employee Records or Benefits, contact:

Employees: employeeRBSupport@hssbc.ca or 604.297.8683 – Press Option 1 for ERB and then Option 1 for Employees

Managers: ManagerRBSupport@hssbc.ca or 604.297.8683 – Press Option 1 for ERB and then Option 2 for Managers

Telephone hours are 0800 to 1600 Monday to Friday excluding Statutory Holidays.

Address: Employee Records & Benefits
1795 Willingdon Avenue, Burnaby, BC, V5C 6E3

Benefits FAQ PHSA

Also See: Forms

Q. I am a new employee and have just received my New Hire package, do I have to complete all the benefit forms in the package?

A. Yes, the new hire package needs to be completed and returned to Employee Records & Benefits within 1 week of receipt to avoid delays in processing your health benefits. When the enrollment forms are returned, Records and Benefits first processes the information, then the forms are sent to the carriers for processing. Health Insurance BC (formerly Medical Services Plan) takes roughly 30 days to process and Pacific Blue Cross takes 2 to 3 weeks.

Q. I have questions regarding my immunizations. Who do I contact?

A. You can contact the Workplace Health Call Centre at 1‐866‐922‐9464 for further assistance.

YOUR HEALTH BENEFITS (MSP, Dental & Extended Health) MSP (Medical Services Plan)

Q. What does Health Insurance BC cover?

A. Health Insurance BC (formerly Medical Services Plan) provides coverage for medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures. PHSA is pleased to provide this 100% employer paid benefit to eligible employees.

Q. Are MSP (Medical Services Plan) and Blue Cross taxable?

A. MSP is a taxable benefit but Pacific Blue Cross is not taxable. The cost of premiums is added to your income for tax purposes.

Q. If I am new to the province, when will employer paid MSP coverage begin?

A. For eligible employees new to the province, there is a waiting period of 3 months for MSP enrollment. You should still complete the MSP enrolment form and return it to our office to prevent any delays in application.

Q. I am getting premium assistance with MSP but now that I am moving to a position that provides me with employer paid benefits how can I end the premium assistance?

A. Once you have been enrolled with our group plan, your premium assistance will automatically be cancelled with MSP. For more information please visit the MSP website at: http://www.health.gov.bc.ca/msp/

PBC (Pacific Blue Cross)

Q. What does my Dental benefit cover?

A. The Dental benefit covers some of the cost of services that are routinely provided by your dentist. Reimbursement of expenses for basic services, major restorative services and/or orthodontic services varies across benefit plans. Further information on your benefit plan can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx

Q. Am I eligible for Dual Dental Coverage?

A. This depends on your Term and Conditions of employment or Collective Agreement. Employees under the Health Science Professionals union (HSA) are eligible for dual dental coverage starting January 1, 2012. Health Employees Union (HEU) may be eligible based on plan comparability. Nurses and Non‐Contract plans provide for dual coverage.

Q. What does my Extended Health plan cover?

A. The Extended Health plan provides coverage on many of the medical expenses that are not covered by provincial medicare. Your benefit coverage varies based on your employee group. Further information on your benefit plan can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx.

Q. How can I tell when I’ve reached my Extended Health limits?

A. Blue Cross’ CARESnet website provides information on how much you are eligible for each year for each benefit. When you register for the first time on CARESnet at: https://caresnet.pac.bluecross.ca/caresnet/, it will ask for your Group Number and your Member ID Number, which are located on your Blue Cross wallet card.

Q. I lost my Blue Cross wallet card. How do I get another copy?

A. You can print a copy of your Blue Cross wallet card immediately by signing in to CARESnet at: https://caresnet.pac.bluecross.ca/caresnet/. Once you are registered and signed in, click the link called "Print my ID Cards". For more information please visit the PBC website at: http://www.pac.bluecross.ca/Corp/Default.aspx


Q. Who is eligible to be under my benefit plan?

A. Your spouse and dependent children are eligible under an employee’s benefit plan. More information regarding your plans are located on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx

Q. Who is eligible to be under my benefit plan?

A. Your spouse and dependent children are eligible under an employee’s benefit plan. More information regarding your plans are located on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx

Q. How long can my dependent child(ren) be covered under my plan(s)?

A. For MSP and Blue Cross, all dependent children must be a full‐time student, not married or living in a marriage‐like relationship and supported by the account holder/employee. For MSP, the age limit is 25 yearsold. For Blue Cross, the age limit varies based on benefit group plans. Benefit Group Plan information can be found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx

Q. How do I add or remove a dependent or an overage dependent from my benefits?

A. You will need to complete a Blue Cross Change form and MSP Change form to add or delete a dependent. You can find these forms on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx. Complete and fax the forms to PHSA Employee Records & Benefits.


Q. I am a casual employee belonging to a union group. Can I purchase benefits?

A. Yes, information and enrollment forms for purchasing benefits as a Union Casual employee are located on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx

Q. I am a casual employee in a non‐contract/excluded group. Can I purchase benefits?

A. Casual employees who are non‐contract/excluded are not eligible to purchase benefits from PHSA.


Q. What is Group Life and who is the Group Life Carrier?

A. Group Life Insurance is a sum of money paid to your beneficiary or estate, as indicated in your life insurance card, in the event of your death. The carrier for Group Life Insurance is Great West Life. Further information regarding Group Life can be found on the POD at:  http://pod/benefits/ben/benpamforms/pages/Default.aspx


Q. What is our Pension Plan?

A. Eligible PHSA employees contribute to a defined benefit pension plan. Employees of PHSA and Agencies (except BC Mental Health and Addiction Services and the Forensic Psychiatric Services Commission) participate in the Municipal Pension Plan. Information can be found at www.pensionsbc.ca .

Q. Why do I need to contribute to the Pension Plan?

A. Contribution to the Municipal Pension Plan is a condition of employment. It is mandatory for regular full‐time employees and optional for regular part‐time employees. Casual employees who have reached the YMPE (years maximum pensionable earnings) for two consecutive years are eligible to contribute to the Municipal Pension Plan.

Q. What happens to my Pension Plan when I leave the company?

A. You remain a member of the Municipal Pension Plan for 12 months and at the end of 12 months you will be notified and be given options to choose an option based on your years of service with the plan. To find out more you can visit: www.pensionsbc.ca or call them at 1‐800‐668‐6355.

Q. Who is my beneficiary for my pension?

A. If you have a spouse, including common‐law, they will automatically be your beneficiary for pension. If you don’t have a spouse, you can appoint someone else to be your beneficiary. Otherwise, your estate will be your beneficiary. You can update your beneficiary by filling out the MPP Nomination of Beneficiary Form, found on the POD at: http://pod/benefits/ben/benpamforms/pages/Default.aspx


Q. What is portability?

A. Employees who have terminated from another Health Employers Association of BC facility within a specified timeframe may be eligible to commence benefits as outlined in your Term and Conditions of employment or Collective Agreement. Portable benefits can include: vacation entitlement date, sick bank, seniority date, pension plan, step increment and health benefits depending on the Collective Agreement or Term and Conditions.

Q. How do I initiate my portability?

A. On hire, please notify your manager that you would like to request portability. They will advise Employee Records & Benefits that you are portable from another health authority. If this has not occurred, you must contact Employee Records & Benefits who will request portability on your behalf from your former employer.

Q. When is the effective date of benefits when they are ported?

A. MSP, dental and extended health benefits begin on the 1st of the following month from your start date.  Group Life, Accidental Death & Dismemberment, LTD and pension begin on your hire date.


Q. What is the Smoking Cessation Program and who is eligible?

A. The British Columbia Government has a Smoking Cessation Program available to all British Columbians. To learn more please visit http://www.health.gov.bc.ca/pharmacare/stop‐smoking/


Q. What do I need to do to change my address and/or name?

A. Employees must complete and sign a PHSA Employee Name and Address Change form. You can find the form on the POD at: http://pod/BENEFITS/EMPRECS/pages/Default.aspx. If you are enrolled in benefits and pension, you will need to contact the specific carriers to let them know of this change. Contact phone numbers are available on the form.

Q. How do I get a Record of Employment (ROE) for Employment Insurance (EI) purposes?

A. Record of Employment (ROE) is generated by Payroll. To request an ROE, please contact Payroll.

Q. How do I get a Verification of Employment letter?

A. If you would like to receive verification of employment details such as salary, assignment status, occupation and start date, for reasons like mortgage/banking or immigration purposes, please submit a Request for Employment Verification Form to Employee Records & Benefits. The form and further information is located on the POD at: http://pod/BENEFITS/EMPRECS/pages/Default.aspx

Q. My new pay rate at PHSA does not match my old pay rate at my previous employer. How can I fix this? Is there anything that I need to do?

A. Please speak to your manager. If you are eligible, your manager will submit the appropriate paperwork to Employee Records & Benefits to have this corrected. For further assistance, please contact Employee Records & Benefits.


Employee Records & Benefits Support Line: Phone: 604‐297‐8683 or outside the Lower Mainland 1.866.875.5306 and follow the prompts for PHSA

Email: employeeRBsupport@hssbc.ca

Fax: 604‐297‐9316 Attn: PHSA

For more information please visit the POD at http://pod/BENEFITS/BEN/pages/Default.aspx

Business Cards

Business cards with the UBC logo indicating your appointment and rank can be ordered through your department/school for a nominal charge. Note: UBC business cards must list an official UBC address (not a private practice address).

Clinical faculty members can also indicate his or her UBC appointment on their non-UBC business card in accordance with the following text (note: the UBC logo cannot be used):

[Insert name] is a [insert title of appointment] [OPTIONAL: in the XYZ department and/or faculty] at The University of British Columbia.

See PHSA Print Services


The CMPA — Where Canadian doctors turn for medico-legal advice, assistance, and professional development. Where providers and the healthcare community find insight to advance safer patient care.



Morrison Catering Services offers full service catering for all PHSA locations - receptions, buffets, and waited service for your staff parties and gatherings.  Please call Robert Hong at 604-875-2638 for more information.If the specific menu or type of service you desire does not appear here, the catering staff will be happy to work closely with you to discuss and develop a customized menu and event.

  • Catering services are available Monday to Friday, except statutory holidays, 7:30 AM to 4:30 PM.
  • An additional service charge of $10.00 will be applied to all orders that are placed with less than 24 hours notice.
  • All prices quoted are per person and DO NOT include tax.
  • You can order catering Online!
  • We accept VISA and MASTERCARD.  To pay with credit card please indicate this in the comments section of your web order.  You can come to room B107 to pay with your credit card or call Robert Hong at 604-875-2638 and provide him your credit card number and expiry date.
  • Minimum order $25. An additional service charge of $10.00 will be applied to all orders under $25.
  • China, linens are available on an "extra cost" basis.
  • Catering trays, baskets and serving utensils must be left in room delivered to; the cost of missing items upon pick up will be added to the invoice.
  • Labour charges may apply to your event.  The catering manager will advise you if this is the case.
  • We will require a "guaranteed" number for your event at the time you place your order.  Final numbers may be adjusted by as much as 10% within 24 hours of your function.
  • Certain entrees may be affected by seasonality of ingredients.  Your catering professional will confirm which choices are available.
  • All plated entrees are prepared for a minimum of 8 persons.
  • Pricing for plated entrees served buffet style, please add 15% for increased portion sizes.
  • All plated entrees are served "table d'hote".  Your catering professional will require your salad and dessert choices when taking your requests.
  • Due to varying tastes, only one salad and dessert selection is available per served function.
  • If ordering a plated entree "buffet" style, all elements of your meal will be served "buffet" style with the exeption of coffee or tea, which will be served.
  • Please let us know of any allergy concerns within your group.  We would be pleased to prepare something to meet you or your guests needs.
  • Prices subject to change without notice.

The Centre for Health Education Scholarship (CHES) is committed to enhancing health education scholarship by building capacity across the Faculty of Medicine through collaboration, team-building, mentorship of new faculty, successful funding applications, and other activities. Linked strongly to undergraduate and postgraduate activities, the Centre serves as a resource to help support best practice in terms of the delivery of the Faculty’s educational programs including assessment. Departmental links provide a resource for departmentally based members who require support and advice. CHES is also responsible for developing access to certificate and graduate programs in educational scholarship. www.ches.med.ubc.ca

Child Health BC, an initiative of BC Children’s hospital, is a network of health authorities and health care providers dedicated to excellence in the care of infants children and youth in British Columbia.


Compliments and Complaints

One of the core values that guides our work across BC Children’s Hospital and Sunny Hill Health Centre for Children is putting the needs of our patients first. You can help us live this value and improve our services by providing your feedback – good or bad.

What’s the first step?

Complaints are best addressed and resolved at the time and place they occur. If you have a compliment or a complaint, speak with the person who provided the service or to the manager of the area. If you are not comfortable speaking to your service provider, see the section below: What if my complaint is not resolved?

You can call the main switchboard at 604-875-2345 or 1-800-300-3088 (toll free in BC) and ask for the program manager or supervisor for the department/clinic area involved.

What if my complaint is not resolved?

Contact the Provincial Health Services Authority’s (PHSA) Patient Care Quality Office directly. The office is open Monday to Friday (except statutory holidays) from 8:30 am – 4:30 pm. Provide as much detail as you can about your experience and the site or program to which you are referring.

PHSA Patient Care Quality Office
Suite 202, 601 West Broadway
Vancouver, BC V5Z 4C2

Phone: 1-888-875-3256 (toll free)

Fax: 1-604-829-2619
Email: pcqo@phsa.ca

Contact: Department of Pediatrics

Main Office reception: 604 875 3177

Main Office Fax: 604 8752890

Department of Pediatrics
4480 Oak Street
Vancouver, BC
V6H 3V4

Contact HR PHSA

Tel: (604) 875-7205


Improving patient care through clinical and systems transformation
The new Clinical and Systems Transformation website is now live and accessible for staff across our three health organizations. Visit the new site here. Imagine this: A patient comes into your facility. You look him up on the system and you’re able to see his health care history—his last blood test results, the x-ray that was taken when he broke his leg skiing in Whistler four years ago, the report on his last round of radiation treatment—all in a single health record. The goal of the new clinical and systems transformation project (CST) is to implement systems and processes to capture patient information in a single health record that’s shared across clinicians and across sites within PHSA, VCH, and PHC. Retired President and CEO Lynda Cranston and current President and CEO Carl Roy officially kicked off the CST project at PHSA in May 2013. CST is more than a technology platform—it will transform the way doctors, nurses, and allied health professionals care for patients. Having a greater level of accurate and consistent patient information at the touch of your fingers will help to improve clinical decision making as well as reduce the occurrence of adverse effects.In short, it will allow us to truly put “patients first”.


The Campus Wide Login (CWL) system provides access to many of the University's online systems, such as the Student Service Centre, Connect, and Blackboard Vista.

About CWL

Campus-Wide Login (CWL) is designed to give you access to UBC's online applications with the same username and password. A CWL account currently provides you with access to the Student Information System, the Library, myUBC, WebCT or BlackBoard Vista, and more...


CWL Account Types

There are three different CWL account types – each one intended for a particular segment of the UBC community:

Standard Accounts

Standard accounts are for students, staff, and faculty who have active employee or student ID numbers. Standard accounts grant access to free anti-virus, UBC Wireless and VPN.

Guest Accounts

CWL guest accounts are available for people who have a relationship with UBC, but do not have UBC-issued employee or student ID numbers, such as:

  • Visiting faculty
  • Faculty emeritus
  • Distance education instructors
  • Sessional instructors
  • Consultants and contractors
  • Non-UBC wireless network users
  • UBC-located conference goers

Guest accounts grant access to UBC Wireless, VPN, and other online services.

Basic Accounts

CWL basic accounts are for people who wish to use RISe or myCV and who are not eligible for a standard or guest account.

Basic accounts can't access UBC Wireless, VPN, and other online services.


Doctors of BC (doctorsofbc.ca)

At Doctors of BC (formerly the BC Medical Association), we make a meaningful difference in improving health care for British Columbians by working alongside our members to achieve quality patient care through the promotion of engagement, collaboration, and physician leadership.

Our goal is to promote a social, economic, and political climate in which members can provide the citizens of British Columbia with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Learn about our 2014-16 Strategic Plan and the steps we’re taking towards achieving our mission.

As partners in progress, we help make sure the voices of BC’s doctors are heard throughout the government, media, and public. We advocate for a fair health care system for all patients.

We are governed by physician members who are elected annually to the Board of Directors. Our President serves as primary spokesperson. In addition, Doctors of BC members contribute to over 60 committees that advocate for issues of importance to physicians, and to the citizens of BC.

Doctor’s of BC Benefits

Discover the many incentives that come with membership at the Doctors of BC, which not only include benefits negotiated with the government, but also exclusive group rates to comprehensive insurance programs, extended health and dental benefits for office staff, Telus phone plans, discounted products and services through Club MD, multiple clinical tools and resources, and more.



Emergency Maintenance Contact

BC Children's & Women's Campus

Weekdays 0700-1500

604-875-6744 Local 6744

Sunny Hill

Weekdays 0700-1500

Phone 604-875-6744 Local 6744

Emergency numbers

Emergency contact resources in your community

If you, or someone in your care, has chest pains, difficulty breathing or severe bleeding, it could be life-threatening. Call 911 or your local emergency number immediately.

Further emergency contact information for physical and mental health resources are available below.

Ambulance, fire, police

Phone: 911

Poison Control
Phone: 1-800-567-8911

Addiction Services (detox) A network of direct and contracted addiction services for substance use problems, including counselling, needle exchange, opiate replacement therapy, withdrawal management and youth prevention. Phone: 1-866-658-1221

HealthLink BC 24-hour, confidential health information and advice; Phone: 811
Deaf or hearing-impaired: 1-866-889-4700
Web: www.healthlinkbc.ca

Crisis Intervention and Suicide Prevention Centre: Confidential, non-judgmental, free emotional support 24 hours a day, 7 days a week for people experiencing feelings of distress or despair, including feelings which may lead to suicide.

Phone: 604-872-3311
Deaf or hearing-impaired: 1-866-872-0113

Kids Help Phone Immediate and caring support, information and, if necessary, referral to a local community or social service agency.  Phone: 1-800-668-6868

Engagement Matters Initiative

PHSA is committed to fostering a healthy environment where staff are respected, valued and are given the opportunity to proactively improve the way they do their jobs. In turn, staff develop a sense of connection to, and ownership of, the goals of the organization. You may be asked to complete an employee engagement survey as part of the Engagement Matters initiative. The results of the anonymous survey are reviewed as part of action planning to improve engagement levels across the organization. You can speak with your Leader to obtain information on your team's action planning goals related to the surveys.


Facts and Figures (DoP)

We have:

  • 18 subspecialty divisions and one General Pediatric Division;
  • 272 faculty members with 184 hospital-based pediatric specialists, and sub-specialists, 20 PhDs and 68 community based faculty throughout the province;
  • 15 fully accredited Royal College specialty and sub-specialty programs;
  • 227 acute, neonatal and mental health beds.

General Information:

We are the only provincial tertiary pediatric centre in British Columbia serving a population of one million up to the age of 18;

The Neonatal and Pediatric Intensive Care Units provide a full range of tertiary and quaternary services;

The high-risk maternity unit is on-site at Women’s Hospital where approximately 7,000 deliveries are performed per year;

Outreach clinics and tele-medicine programs provide pediatric subspecialty care to a growing number of smaller cities and rural communities throughout the province;

Child Health BC (Provincial Child Health Network) provides a province-wide focus on quality coordinated child and youth health care and facilities clinical research and educational activities/

The Medical School has expanded in the past few years and now has 288 entry level students;

The Children’s Hospital Foundation supports research, innovative programs, capital equipment and facilities;

There are excellent opportunities in International Child Health with the establishment of the Centre for International Child Health.

Fire Safety Management

Fire Safety Management, a division of the Health Emergency Management BC (HEMBC), consolidates the fire safety portfolios of the provinces Health Authorities PHSA, PHC, FHA, VCH, IHA, VIHA, and NHA.  The primary goals of FSM are to standardize site fire and fire alarm response, enhance fire safety education, and promote fire prevention initiatives.

As an employee of PHSA, it is your responsibility to know your role regarding fire safety in your area.  Review the site fire procedures, familiarize yourself with the location of fire safety devices (pull stations & extinguishers) in your department, walk your evacuation routes, and participate in fire safety training annually (on-line Code Red course, or live in-services).

Food: finding something to eat!

SHY Cafeteria - 1st floor of the Shaughnessy building, in the B-wing.

Grocery Store Near the Hospital: There is a Safeway Food & Pharmacy about 3 blocks away from the hospital at 990 West King Edward Avenue.

Inpatient Nourishment Stations are available in every inpatient unit in the BC Children's Hospital building; they include: microwave, fridge, toaster, sink, etc.

Starbucks: In the Lobby of the Ambulatory Care building, 1st floor.

Second Cup: In the Lobby of the main BC Children’s Hospital building.

Tim Hortons – On the Go Bistro: In the Lobby of the main BC Women’s Hospital building.

Vending Machines

Four Options are Available:

1) Behind Second Cup Coffee Shop;
2) SHY Cafeteria,
3) 2nd floor of Ambulatory Care building, directly above Starbucks;
4) Near inpatient units in the BC Children's Hospital building.



Inquire with your Manager about having your picture taken for ID purposes.  Your Employee Handbook also provides an overview of how to obtain your picture ID.  Ask your manager if you have any questions.

PHSA Staff - Provincial Health Services Authority - Children's & Women's Health Centre

A.  Fill out the Security and Protection Services Form - (can be accessed on-site or via CITRIX)

B.  Manager to validate, credential & sign off form

C.  Employee goes to Room AB100, Children’s & Women’s Site, 4500 Oak Street, Vancouver B.C., V6H 3N1.  Hours:  Monday - Thursday 07:15-14:30 Closed daily from 09:30-10:00 and 12:00-12:30. Closed Fridays. WITH Gov’t issued picture ID.

D.  Picture taken, ID badge will be sent to the department from head office in approximately 15 days.

E.  Questions/concerns directed to: 604-875-2000 ext 6687, photoid@phsa.ca

imPROVE - PHSA's program focusing on patients and empowering staff

Based on the lean principles of the Toyota Production System, imPROVE empowers employees to redesign their work processes to reduce waste and improve patient safety, quality and outcomes.  imPROVE is not a quick-fix program for PHSA; it's about making the kind of long term cultural change that will result in all of our dedicated personnel - both medical and non-medical - contributing to, seeking out and implementing better processes and continually driving out the waste in those processes. We believe it will help us better serve our patients - and also save costs.

Vision of imPROVE

The PHSA and its agencies will do the right thing, the right way, all the time.

Mission of imPROVE

imPROVE will transform PHSA and its agencies by ensuring focus is maintained on improving health for the people we serve and maximizing value in everything we do.

IT Services

Computers, Phones & Technology

I need to report a problem. Something that was working before isn't now.

Reset password | Software/application not responding | Website down:

Contact Service Desk - 604-675-4299; 1-888-675-4299

Email: servicedesk@phsa.ca

I need to request access to a clinical, web or business application.
I need strategic advice and/or in depth assistance related to new solutions/applications.

  • Access to PHSA clinical & business applications (eg. Cerner, CAIS etc.)
  • Advice/assistance to find solutions to meet identified business needs
  • Assistance to determine the feasibility of a proposed solution

Link:  http://imitsrequest.phsa.ca/ (can be accessed when on-site, or off-site via CITRIX)

I need to request access to the network (local or remote)
I need to move/add/change a computer, printer or phone.

  • Network: login ID | email | shared folder access | remote access (Citrix/VPN)
  • Telecommunications: telephones | pagers | cell phones | Blackberries
  • Computer Equipment & Software: PCs | laptops | standard software | computer peripherals (mouse, keyboard etc.)
  • I would like to escalate an existing service request: HSSBC Service Escalation Process can be found at http://tsrequest.phsa.ca/Default.aspx (can be accessed when on-site, or off-site via CITRIX)

Enhanced network security measures

IMITS is introducing new IT security measures for both our network and clinical applications that will improve network security and better protect patient and employee privacy.

These measures are designed to meet new Provincial and industry best practices—some of which will be familiar to people who do online banking/investing or shopping—and are in place at VCH/PHC (and to some extent in the other health authorities).

The new security measures will be put in place throughout Fiscal 2013/14 and will focus on new password requirements and self-service password reset procedures, as well as measures to better secure remote access.

There is information on each of the new security enhancements below: (links can be accessed when on-site, or off-site via CITRIX)

User Validation for Password Resets

When you call the Service Desk you will be asked to provide specific, personal information that validates you are who you say you are.The new user validation procedures for password resets through the Service Desk will prevent unauthorized access to sensitive information.There are slightly different information requirements for staff and medical practitioners, including physicians, dentists, and mid-wives.

Staff: You will be asked to provide:

  • First and last name
  • Department
  • Agency or organization
  • Position or title

Plus, one of the following:

  • your month and day of birth, OR
  • employee ID number, OR
  • the last three digits of your social insurance number, OR
  • the last three digits of your Blue Cross personal identification number (Benefits ID or BID).

It's important to note that the Service Desk only has access to the answers of these questions, not the full information. For instance, they know the last three digits of your SIN and not the full SIN; they know the month and day of your birth and not the year.

Medical Staff

If you are an employee of PHSA you will be asked to provide:

  • First and last name
  • PHSA employee number

If you are not an employee of PHSA you will be asked to provide:

  • First and last name
  • Your specialty
  • Your billing address

  You will then need to provide one of the following as a unique identifier:

  • Last three digits of your College Identification number, OR
  • Last three digits of your MSP billing number, OR
  • Month/date of birth.

Additional information

This information resides in systems within the Health Authority network. The Service Desk has been granted access to view a masked portion of the information (we tried to give them a minimal amount that would enable them to provide this service); they must still adhere to confidentiality requirements. They do not have the ability to look up anything other than what has been provided for this enhanced security requirement. All access to this information is recorded in audit logs.

Also note that non-employees with access to the network, such as contract employees and vendors, will have to arrange for their direct manager or an employee who can be validated to sponsor the request for a password reset. This process is similar to sponsoring network accounts. If you feel uncomfortable confirming the identity of your coworker in this manner, it will be up to the non-employee to go to the PHSA employee that provided the initial authorization for access to do the validation.

Two Factor Authentication for Remote Network Access

PHSA is strengthening the log in requirements for all remote access to its computer systems and the network. The goal is to create a safer and more secure environment for protecting sensitive patient and employee data. (Remote access refers to any way of accessing the PHSA network away from work, such as from home or at a conference. It DOES NOT apply to PHSA Webmail).

Two-factor authentication (2FA) describes a log in procedure that requires two separate passwords to access the network or clinical applications. The main password is the one you already use to log in to the network; the new secondary password is a code that is generated by a token. These tokens come in two formats:

  • hardware – a physical fob
  • software – an application installed on your smart phone

PHSA is using RSA tokens, a technology robust and secure enough to meet PHSA’s security requirements.

If you currently have remote access to the PHSA network, you will soon need a token to log in. The token generates a numeric code that changes regularly; you’ll need to enter the code displayed on the token along with your regular password at the time of log in.

After you receive and activate your token, you will access the network remotely at https://apps.phsa.ca.

Software tokens ($75) are available to those with:

  • corporate or personal Blackberry phones (OS 4.5 and above), excluding Q5 devices
  • select personal iPhones (iOS6 and iOS7)

Hardware tokens ($125) are available to those:

  • with any other kind of personal smartphone
  • without a personal smartphone
  • a preference for not using a software token

How to get a token

There are two ways to get a token:

If you currently use remote access.  IMITS is working with PHSA leaders to confirm the list of employees, physicians, and others who require remote access and who will be provisioned with a token (at November 2013).  Once provided with a list of approved users, the project team would then connect with each individual, confirm their preference (hard vs. soft token), and manage the transition.

If you have not received an email from twofactorauthentication@phsa.ca with details about the transition by December 31st, 2013, please discuss with your manager or department head.

If you do not currently have remote access. You can request access through http://itforms/ (can be accessed when on-site, or off-site via CITRIX).

Installing and activating your token

Software tokens:  Details on how to install, activate, and use your software token can be found on POD - Installing and setting up a software token.

Hardware tokens:  Details on how to activate and use your hardware token can be found on POD - Hardware token information and user guide.

Strong Passwords

New strong password requirements came into effect across PHSA effective March 31, 2014. These requirements bring us in line with Ministry of Health standards and are already in place at VCH/PHC.

Strong passwords lower the risk of unauthorized access to sensitive information by making it more difficult for a hacker to figure them out.

Two factors determine the strength of a password:  length and the use of multiple character types.

PHSA’s new strong password requirements incorporate both of these factors. Your new password must be a minimum of eight (8) characters in length and include three of the following four parameters:

  • Upper case letters,
  • Lower case letters,
  • Numbers, or
  • Special characters (i.e. !@#$%^&*)

If you do online banking, investing or shopping, you’re not a stranger to strong passwords. If this is new to you, we’ve created some tips and tricks on how to create and manage them.

In light of these stronger password requirements, mandatory password changes have been relaxed to four times a year (every 90 days) from every 42 days.

Transitioning to strong passwords

Password expiration dates are staggered across PHSA. This means the new strong password requirements will impact you on your first password expiry date after March 31st.

The PHSA IMITS Security Enhancements team will send you an email before your password is set to expire to remind you of the new strong password requirements.

Contact Service Desk

Injury & Incident Reporting

Contact the Workplace Health Call Centre


To confidentially report; a workplace injury, exposure or incident - including:

  • acts of aggression or threats
  • allergic reactions
  • exposures to blood, body fluids or chemicals
  • psychological trauma
  • staff near misses

With one confidential phone call, staff can now report a workplace injury, exposure or incidents, including: allergic reactions, exposures to blood, body fluids or chemicals, acts of aggression or threats, psychological trauma or near misses.

A call centre operator will work with the employee to complete the initial incident investigation, which is then emailed to the department manager for further review. When the electronic investigation is complete, the manager simply emails it back to the call centre.

The Call Centre is staffed Monday to Friday from 7 am to 5 pm.  Callers outside of these hours, or those who reach voice mail during business hours, are asked to leave a message including: full name, area of work (agency and/or department), a phone number and best time for a return call. Messages are returned as soon as possible - usually within 24 hours, or the following business day.

New employees are now able to report their immunization history to the Workplace Health Call Centre.  For more information visit Vaccines, Testing & Immunity at http://pod/EMPWELL/COMMDIS/VACCINES/Pages/Default.aspx. (can be accessed when on-site, or off-site via CITRIX)


Keys are supplied via your manager on your first day of work.  If you lose your keys, report it immediately to Security at 604-875-2999, as it may mean that the locks will have to be re-keyed.  Your manager can request a key through the appropriate services form.

For Oak Street site key requests, please complete the  ASSA Key Request Form and submit it to Photo ID Office located at Room AB100 Shaughnessy Bldg. at BC Children's & Women's Hospitals.

For BCCA - VC key requests, please complete the  ASSA Key Request Form  and submit it to Facilities Department at Room 1403 - 600 W. 10th Avenue, Vancouver, BC.


Learning Hub

As a learning organization, the Provincial Health Services Authority (PHSA) provides courses and other learning opportunities designed to help you continuously develop your skills, knowledge, and competencies – for today and for the future. https://learninghub.phsa.ca/

Library UBC

All UBC appointees have full access to all UBC Library materials and services. These include remote access to medical journals, access to library research workshops, online guides and tutorials on a variety of topics, and assistance from the staff and reference librarians. Clinical Faculty members can apply for library access:

  1. In person at the UBC Carding Office for a UBC faculty ID card, (UBCcard); http://ubccard.ubc.ca/ or
  2. Online to request, activate, or renew a library card.  http://services.library.ubc.ca/borrowing-services/library-cards/faculty/library-card-activation-for-ubc-clinical-faculty/


Mail & ShippingThis section has instructions on how to use mail - both Internal and External - and shipping across PHSA and its Agencies.Review general mailing room instructions  
External Mail Mail Room Locations:

  • BCCHR - BCCHR mail room at bottom of loading bay ramp. Walk across loading bay from the entrance to the Clinical Services Building (CSB) parking garage.
    • Hours: 0800 - 1630 Monday to Friday
    • Contact: MaryAnne O'Reilly 875-2000 x 6813
    • Site Mailing Address: 950 West 28th Ave, Vancouver, BC. , V5Z 4H4
  • C&W – Room F100 in Shaughnessy Building
    • Hours: 0700 - 1600 Monday to Friday
    • Contact: Customer Service 604-875-3589
    • Site Mailing Address: 4500 Oak Street, Vancouver, BC V6H 3N1

General External Mail Instructions:

  • Name of the person to send to
  • Address & postal code to send to
  • Return name, department, & address
  • Postage or the cost center to authorize to mailing charge

Registered Mail:

  • Provide the same information as External Mail
  • For CW & BCCA, please provide your contact & email for the mailroom staff to return the mail registration number.
Internal Mail Mail Room Locations:

  • BCCHR - BCCHR mail room at bottom of loading bay ramp. Walk across loading bay from the entrance to the Clinical Services Building CSB parking garage.
    • Hours: 0800 - 1630 Monday to Friday
    • Contact: MaryAnne O'Reilly 875-2000 x 6813
    • Site Mailing Address: 950 West 28th Ave, Vancouver, BC. , V5Z 4H4
  • C&W – Room F100 in Shaughnessy Building
    • Hours: 0700 - 1600 Monday to Friday
    • Contact: Customer Service 604-875-3589
    • Site Mailing Address: 4500 Oak Street, Vancouver, BC V6H 3N1

General Internal Mail (or Inter-Hospital Mail) Instructions:

  • Name of the person to send to
  • Name of the department
  • Room, building, & site of the department
  • Starburst or other labels if urgent


Patient & family centred care is an approach to health care that respects the central role of family in a patient’s life. It upholds the importance of the family as a partner on the health care team.

The core concepts of patient & family centred care include:

Family Strengths

The family is the constant in the child's life.  We support and empower family members as partners and decision makers in their child's care and help them cope more confidently with their child's illness.


Family-centred care requires trust and respect, including respect for each family's values, beliefs, and religious and cultural background. We value families' knowledge of their children, acknowledging their authority as decision-makers and respect their choices.


We provide the information families need to make educated choices about treatment and support the choices they make. When families understand their options, they feel less powerless about their child's hospital experience.

Information Sharing

Our professional staff provides medical information to families and values the personal information families provide about their children. This information exchange builds trust and contributes to the partnership between families and caregivers.


We support families by respecting their decisions; offering comfort as they cope with the child's illness; meeting the social, developmental and emotional needs of the child; and fostering family members' confidence in their ability to care for their child.


Families bring different personalities, life experiences, values, beliefs, education, and religious and cultural backgrounds to the hospital setting. Family-centred care emphasizes that caregivers must be flexible so they can meet the needs and preferences of all families.


As partners in care, professional staff and family members work together as collaborators in the best interest of the child.


Families have the right and the authority to care for their children. The core concepts of family-centred care empower families in the care of their children.

C&W Parking:

PHSA offers various parking programs to its BC Children's and Women's Hospitals (BCC &W) employees:

BC Children's Hospital, 4480 Oak St., Vancouver, BC V6H 3V4, Get Directions 

See Parking Application forms:

Annual Pay Parking Application Form
Bi-Weekly Payroll Deduction Parking Application Form
Payroll Deduction Application Form

Sunnyhill Parking:

For parking information please contact Barb Kenny at 604.453.8300 local 8214 or by email: bkenny@cw.bc.ca.

Sunny Hill Health Centre is part of BC Children's Hospital. It is located off the Oak Street site at:

3644 Slocan Street, Vancouver, BC

Get Directions

Staff Parking

Parking Programs / Rate Waitlist Eligibility
Daily Pay Parking Program - Form$6.50 (Pay-as-you-park, for up to 15 hours from time of purchase) or $10.75 (for up to 25 hours from time of purchase) + $20.00 Staff parking hanger depositFor more information about the Daily Pay Parking Program, clickHERE No All FH, PHC, PHSA and VCH staff on active regular (full/part time), casual and temporary employment statusAll UBC staff who work full time on siteAll practitioners (physicians, midwives and dentists) with active status, registered with the Medical Affairs and with hospital privileges who attend to patients on site
Bi-weekly Payroll Deduction Parking Program - Form$35.45 per pay period + $20.00 parking hanger depositFor more information about the Bi-Weekly Payroll Deduction Parking Program, click HERE Yes All FH, PHC, PHSA and VCH staff on active regular (full/part time)employment status who work on site
Annual Full Time Pay Parking Form $921.70 per year (April to March) + $20.00 parking hanger/access card deposit No All physicians with active status, registered with the medical affairs and with hospital privileges on site
Annual Short Term Pay Parking Program
$460.85 per year (April to March) +$20.00 parking hanger/access card deposit
No All family practitioners certified through the Dept of Family Practice and midwives certified through the Dept of Midwifery with hospital privileges on site


The BCC&W campus has limited pay parking stalls and is currently full. We accept applications for waitlist only.  If interested, you may enter your name by completing the Parking Waitlist Registration Form.  You will be contacted as soon as a spot becomes available.

Adjacent Staff Parking Lots

Please click the following links for more information on offsite staff parking lots:

New C&W Off-Site Staff Parking Lot - Available Now!

The new C&W off-site staff parking lot (composed of two sections) is located two blocks south of W 33rd Avenue (W 35th and W 37th Avenues) on Heather Street.

BCC&W Off-Site Children's Hospital
W 35th Ave and Heather Street
Vancouver, BC
See Map

This lot offers discounted parking to staff working at BCCH and BCWH facilities via monthly parking payments.

Staff Parking

Parking Programs / Rate Waitlist Eligibility
Monthly Parking Program
$40.00 per month + $25.00 parking hanger fee
No All FH, PHC, PHSA and VCH staff on active regular (full/part time), casual and temporary employment statusAll UBC staff who work full time on siteAll practitioners (physicians, midwives and dentists) with active status, registered with the Medical Affairs and with hospital privileges who attend to patients on site

How To Sign Up

  • Please call 604.909.3787
  • Quote lot #9156


This lot has limited pay parking stalls and is currently accepting new applications. Once the lot is full, we will only accept applications for waitlist via 604.909.3787.

New Free Shuttle Service Available

A new free shuttle service is available to transport you between the C&W campus and the new offsite parking lot.  Please click here to learn more about the C&W shuttle.

BC Children's and Women's Hospitals - St. Vincent's - Heather Street Lot

BC Children's & Women's Hospitals - St. Vincent's - Heather Street Lot is a 24-hour parking facility.

St. Vincent's - Heather Street Lot
749 33rd Avenue West
Vancouver, BC V5Z 2K4
Get Directions

Staff Parking

Parking Programs / Rate Waitlist Eligibility
Bi-Weekly Payroll Deduction Parking Program
$25.41 per pay period + $20.00 parking hanger deposit
Yes All FH, PHC, PHSA and VCH staff on active regular (full/part time)employment status who work at BCC&W campus
Annual Full Time Pay Parking Program $660.66 per year (April to March) + $20.00 parking hanger/access card deposit Yes All physicians with active status, registered with the medical affairs and with hospital privileges at BCC&W campus


The BCC&W - SVH Heather Street Lot has limited pay parking stalls and is currently full. We accept applications for waitlist only.  If interested, you may enter your name by completing the Parking Waitlist Registration Form.  You will be contacted as soon as a spot becomes available.

Access your pay advice (pay stub) online at https://pay.phsa.ca

Online Pay Advices are available to PHSA employees with individual network access from PHSA, FH, or VCH/PHC (except BCEHS and research centre employees) through networked computers or via Citrix. Access to online pay advices for PHSA staff with IH, NH or VIHA network IDs is not currently available, but it is anticipated later this year.

Based on an opportunity identified by HSSBC Payroll, this is the first phase in the transition to online pay advices at PHSA, which will save PHSA $350,000 annually and support organizational efforts to reduce paper consumption. You can view your pay advice online now at: https://pay.phsa.ca



  • You must be logged into the computer with your personal user name and password for this access to work. If you use a computer that is logged in with generic credentials, you must log off that account and log in with your own account.
  • To protect your personal information, be sure to completely log off; when you are finished viewing your pay advice.

Don’t Need Your Printed Pay Advice?  Turn it Off!

Once you have confirmed that you can access your pay advice online or via PeopleSoft, you are encouraged to request that your printed pay advices be “turned off” – that is, no longer printed and put in the mail. Just send Payroll (payrollphsa@hssbc.ca) an email with “Turn off printed pay advice” in the subject line and include your employee ID number in the body of the email.

Need Help?

See the Online Pay Advice Frequently Asked Questions page for assistance.

  • Payroll Assistance: For assistance with your pay, validation of leave balances and other payroll inquiries email payrollphsa@hssbc.ca or call 604-297-8683 / 1-866-875-5306.
  • Technical Support: If you need technical support or if you aren’t sure if you have individual network access, call the PHSA Service Desk at 604-675-4299 / 1-888-675-4299 (or your local service desk if you log into another HA network or use a regional HA device). If you have forgotten your password, they can reset it.

HSSBC Payroll Assistance - For assistance with your pay, validation of leave balances and other payroll inquiries, email payrollphsa@hssbc.ca or call 604-297-8683 / 1-866-875-5306.
Technical Support

For technical support (ie network access issues), please call your local service desk.

PHSA Service Desk 604-675-4299 / 1-888-675-4299
VCH Service Desk 604-875-4334
PHC Service Desk 604-806-9333
FHA Service Desk 604-585-5544

Logging Off

It is essential that you sign out of PeopleSoft and exit the site when you are finished to protect your personal information, particularly if you are using a shared computer. To exit, don’t just close the window; go to the File menu and click 'Exit'.

Sign out

If you just click 'Sign out', you still need to go to the File menu and click 'Exit'.

According to PHSA IT policy:

  • If you are using a shared workstation, you must log off the computer when finished.
  • You must lock your computer (Ctrl-Alt-Delete) when you leave your desk.

Turning Off Your Printed Pay Advice

Employees are encouraged to contact Payroll via email to turn off their printed pay advices and use the online service. Just send Payroll (payrollphsa@hssbc.ca) an email with ‘Turn off printed pay advice’ in the subject line and include your employee ID number in the body of the email.

Understanding Your Pay Advice

To assist you in understanding your pay advice, you will find a link in the upper right corner of your pay advice to the Glossaries of Terms and Codes page. On that page you will find links to glossaries of earning, deduction and leave balance codes. Also on that page, you will find a link to ‘Your Pay Advice Decoded’ with detailed information about each section of your pay advice.

A Note About Leave Balances

All leave balances show on the bottom of your most current pay advice. If you want to keep track of your prior period leave balances, you will have to save your pay advice for each current pay period. Refer to #7 above for saving instructions.

Pay Periods & Direct Deposit Information

Pay Periods

2014 PHSA Pay Processing Schedule

Direct Deposit Form

To have your paycheque directly deposited into your bank account, fill out the direct deposit form and send it along with a void cheque or deposit slip for each direct deposit request to:

HSSBC Payroll Services
1795 Willingdon Avenue
Burnaby, BC, V5C 6E3

Link: http://pod/fin/payroll/pay-periods-direct-deposit/Pages/Default.aspx

The sevices you have been accustomed to are available with the addition of a new online job submission tool at https://hssbcprinting.healthbc.org/ for all your print and graphic requests.

This new offering will allow us to enhance our service delivery with the following added benefits:

  • Web based ordering system to reduce cycle time and errors
  • User friendly interface
  • Central repository containing the most current version of all forms
  • Search capability for catalogue form items
  • Print job tracking system to allow status reporting
  • Cost estimates
  • Financial chargeback system

Contact Information:

The Physician Lounge is located on the BCCH side of the Skywalk in room 2B44.  Please ask your Division Head for the access code.

You can access the BC Children’s Hospital Intranet by typing POD into your web browser.  This intranet is only available at on site (C&W) computers.


UBC Faculty of Medicine (FoM) has over 100 videoconference rooms and several more non-videoconference rooms distributed across the province. The FoM uses Resource Scheduler as the centralized booking system for managing these rooms. The FoM’s Room Booking Team is responsible for ensuring the room are booked, used and managed efficiently. http://facilities.med.ubc.ca/room-booking/

To book Rooms 2D22, 3D3 and 3D16, please refer to the following link: https://pediatrics.med.ubc.ca/resources/room-bookings/

The rooms listed below are now equipped with video-conference features and can be booked through Resource Scheduler, via FoM’s Room Booking Team.

CSB V2-220, V2-221, V2-222 SHY D308, E404, F414, H214 and Chan 2111 LT

Fill out and submit the Room Booking Request Form or visit http://facilities.med.ubc.ca/room-booking/find-room/

You will be contacted with a confirmation of the booking or be advised if the room is unavailable.

Room 2D22 - To book Room 2D22, please contact Emily Unger at emily.unger@phsa.ca or 604-875-2345 ext 7098.

Room 3D3 - To book Room 3D3, users will be able to book the space through their Outlook calendars. To access Room 3D3, a key must be signed out in Room 2D19 prior to your meeting, and the key must be returned promptly after your meeting. For inquiries, please contact Emily Unger at emily.unger@phsa.ca or 604-875-2345 ext 7098.

Room 3D16 - To book Room 3D16, users will be able to book the space through their Outlook calendars. Rooms will be unlocked by security between 7am to 6pm (Monday-Friday).  For inquiries, please contact Hannah Chiu at hchiu2@cw.bc.ca or 604-875-2000, ex. 5383.

For additional information on room guidelines and room descriptions, please visit these links:



UBC FoM Room Booking Priority

UBC FoM is dedicated to providing distributed medical education to undergraduate and postgraduate students and residents across BC, and therefore will adhere to the following priority. In case of a booking conflict, a lower priority booking may be moved or cancelled to accommodate a higher priority event.

  1. FoM MD Undergraduate, Postgraduate and Continuing Professional Development education, and administrative activities in support of the same.
  2. UBC Faculty of Medicine health and science education and University-based health sciences education not covered in (1).
  3. UBC Faculty of Medicine associated research programs.
  4. Health Authority administrative and related activities such as telehealth.
  5. UBC Student-initiated programs.
  6. Community and other non-commercial activities as per UBC and Health Authority policies.


Integrated Protection Services (IPS), in collaboration with its contract security service provider, supports and conducts day-to-day security operations across each acute, community, and leased sites. Security operations at each site may vary and depends upon the size and activity specific to each site.


BCCWH (Oak Street Campus)
Security NON-EMERGENCY/Routine: 2999
Security EMERGENCY/Urgent: 899


Security NON-EMERGENCY/Routine: 2999
Security EMERGENCY/Urgent: 899
Area Security Lead (Acute Sites)
For assistance or inquiries that may require specialized attention, you may contact your designated Area Security Lead (ASL).
Community Sites
NON-EMERGENCY/Routine: 1.877.332.2999
EMERGENCY/Urgent: 911

For assistance or inquiries that may require special attention (Community Sites), you may contact designated Paladin Area Security Lead (ASL) assigned to the communities' portfolio.

IPS Protection Support

IPS representatives investigate sensitive and/or high risk security and corporate incidents/event; assist with security systems and technology issues; and oversee the contracted security vendor services. Please contact your IPS representative assigned to your facility.

Terry Ash, Protection Operations Lead Coordinator – 604.297.8715

Edwin Torillo, Protection Advisor - 604.875.2000 Ext. 6947

Matt Hilderman, Protection Operations Coordinator (Forensics) - 604.524.7957
Portfolio includes, but is not limited to: Forensics Psychiatric Hospital (FPH), Riverview Campus, and Provincial Forensics Clinics.

Megan Taylor, Security Advisor, Community Operations - 604.613.5298

Ryan Shiells, Protection Design & Technology - 604.297.8718

Julie Doquiatan, Protection Design & Technology - 604.930.5407 Ext. 765610
Portfolio includes, but is not limited to: Forensics Psychiatric Hospital (FPH), Riverview Campus, and Fraser Valley Cancer Centre.

Tom Vukelich, Protection Contract Management - 604.297.8719

IPS After Hours Management On-Call Pager: 1.888.449.4857
(In-effect from 17:00 to 07:00 hours 7 day/365)

Breathe Easy...We're Smoke-Free
No Smoking





The entire grounds of all PHSA-owned properties are smoke-free, including BC Children’s Hospital, Sunny Hill Health Centre for Children, and BC Women’s Hospital & Health Centre. This means that staff, patients, and visitors are not permitted to smoke in our buildings or on our grounds.Some people who smoke may prefer to refrain from smoking while visiting our sites. If you are one of them, we encourage you to take advantage of the many resources that exist for people who wish to reduce or quit smoking. (Exemptions could include the ceremonial use of tobacco.)Please read the PHSA Smoke-Free Policy. If you have questions about the policy, please e-mail us at smokefree@phsa.ca.Why are we smoke-free?As health care providers, it is essential that BC Children’s, Sunny Hill, and BC Women’s take a leading role in protecting anyone who comes to our sites from the harmful effects of second-hand smoke.
Tobacco-related illnesses are the leading cause of preventable death in B.C., resulting in about 6,000 deaths each year, including over 100 non-smokers.Thousands more British Columbians become sick from either tobacco use or second-hand smoke. Second-hand smoke causes the same diseases as smoking, including heart and lung disease, and cancers of the lung, bladder, blood, kidney and nasal passages.


Travel Services

UNIGLOBE Vision Travel provides travel services to all PHSA agencies.

PHSA has contracted with UNIGLOBE Vision Travel Inc. to provide travel services to all PHSA agencies. This contract improves service quality and ensure we are getting the most cost effective pricing for business travel.  If this is the first time in recent history you have accessed this service, please take a few moments to familiarize yourself with this process.

Are you booking travel at PHSA?  Follow these three (3) simple steps to book all your travel at PHSA.

Step 1:  If this is your first time using the UNIGLOBE Vision service, you MUST complete a Traveler Eligibility Form located at https://uniglobe.wufoo.com/forms/phsa-traveller-eligibility-form/.  You only have to complete this form once.

Step 2:  After UNIGLOBE Vision has received confirmation from your manager that you are eligible for travel, UNIGLOBE Vision will confirm your user ID and password by e-mail.

Step 3:  To book your next trip, go to the UNIGLOBE Vision Online Booking Website,  https://www.concursolutions.com/ or call (604) 688-7286 or 1 (800) 665-6446 toll free within North America.  When you visit for the first time, you will be asked to complete Part B of your traveler profile.


  • PHSA has a 7% discounted rate with WestJet.  You may find more detailed information in our Important Notices  section.
  • PHSA has special negotiated (reduced) fares with West Coast Air for travel to Victoria, Nanaimo & Comox (from Vancouver).  Check the "Related Information" Column for more details.


Air Canada has announced, regarding cut-off times for flight check-in:

"Effective April 10, 2013, check-in and baggage acceptance for flights within Canada will close 45 minutes prior to departure – with the exception of flights leaving from Toronto’s city airport (YTZ), where check-in and bag drop-off will remain available until 20 minutes before departure.
We invite you to check in 
online or with your mobile device at any time within 24 hours of flight departure, and to familiarize yourself with our check-in and boarding gate deadlines to allow for a smooth travel experience."

Check-in times vary by carrier, so please check prior to departure for airport.

Regarding PHSA Travel Services:

  1. When booking Air Canada Tango remember to seat select.  If the flight is over-booked and you have not booked a seat then Air Canada will move you to a later flight.
  2. Hotel Check in - Always remember to bring your Government ID when checking in and to ask for the best rate of the day.
  3. Flight Credits - you must make sure to cancel your flight when flying with Air Canada to receive flight credits.
  4. PHSA has a discounted rate of 7%with WestJet.
  5. The PHSA / Westjet discount is applied at the time the ticket is issued.  Therefore, the discount will not display during the search process.

If you have any questions or concerns please contact PHSA's Travel Manager at travel@phsa.ca.


Yellow Cab 604 681 1111

Maclure’s 604 683 6666

Black Top 604 731 1111


Transcription, the conversion of patient information from voice to text, forms an integral part of the patient record. It is still the primary mechanism for a physician to clearly communicate with other healthcare providers who require access the patient's health record.


The following list contains some of the resources provided by Transcription Services. (links can be accessed when onsite or via CITRIX)

For the most up-to-date content view the Transcription Services content on the Lower Mainland Health Information Management (HIM) site:

  • For Physicians :
    Open the PHSA folder for information specific to PHSA. Also includes resources across all four health authorities including:

    • getting dictation user IDs
    • requesting service
    • discharge summary template
    • dictation tips for residents

o    e-Chart: training, resource guides, downtown procedures at: http://teamsites.phsa.ca/sites/HIMservices/Transcription/Lists/Other%20Web%20Resources/AllItems.aspx

See Dictation Reference Card

Transcription Services

Transcription Services, part of the Lower Mainland Health Information Management (HIM)is committed to supporting on-going care of patients, clients and residents of the Lower Mainland through the timely and cost-effective delivery of quality documentation to health care providers.

Request Transcription Services: http://teamsites.phsa.ca/sites/HIMservices/Transcription/Lists/Links/AllItems.aspx

Learn more about Transcription Services

Lower Mainland Health Information Management

Lower Mainland Health Information Management (HIM) encompasses services and staff of Transcription Services, Records Management, Registration, and Coding and Abstracting for Fraser Health, Provincial Health Services Authority, Vancouver Coastal and Providence Health Care.  Lower Mainland HIM is managed by Providence Health Care.


UBC Card

The UBC card is UBC’s official identification document. It can be used for UBC Library services, UBC Bookstore and campus partners’ e-Money purchases, Food Services’ dining convenience and discounts, reduced or free admission to various UBC attractions and facilities. www.ubccard.ubc.ca

UBC Conferences and Accommodation

Various types of accommodation are available on the UBC Point Gray Campus and UBC Okanagan Campus. For UBC Point Gray information and reservations, call 604-822-1000, or toll free 888-822-1030 and request the campus rate. For UBC Okanagan information and reservations, call 1-250-807-8050, or toll free 1-888-318-8666 and request the campus rate.

For a listing of accommodation options please go to the following link: http://www.ubcconferences.com/



Video Conferencing

Video conferencing makes it easy to meet and collaborate with people in our agencies, within other health authorities, across the country or around the globe.

PHSA has rooms that offer video conferencing within many Lower Mainland sites as well as in several regional agency locations.

Booking a Video Conference

PHSA has dedicated staff to help you effectively coordinate and schedule your videoconference. These individuals can provide information on video conferencing site availability within PHSA, other health authorities and outside of the province; locate sites in other countries, and also provide user training and tips to help ensure a successful conference.

Rooms must be booked in advance through the department or agency that controls access to the room. Please note that the meeting room and the video conference must be booked separately.

An online booking form is available at : http://telehealthrequestform.phsa.ca/Tele/Create for all PHSA staff.  If you need help filling in the form please refer to the "form user guide", accessible from a button link at the top of the form. You may also contact Telehealth at telehealth@phsa.ca if you require further assistance.


Wi-Fi: Free Wireless Internet

CWGuest Network

Connect to the CWGuest network and accept the terms and conditions before browsing.

Cell Phone Use

Cell phone use is permitted site-wide, unless otherwise indicated.  Please use cell phones respectfully.